Account Director

About Us Zeno is an integrated communications agency born from PR, with a presence across North America, Europe, APAC, and beyond. In Australia, we embrace a boutique vibe, enhanced by our extensive global network. This unique combination allows you to thrive within an agile team while accessing a wealth of resources for multi-market accounts and tapping into a huge array of global resources. Our diverse clients include global tech, consumer, and B2B brands, as well as local Aussie businesses. We’re looking for someone with a curious nature and a passion for leading corporate and B2B accounts. Zeno Australia recently won the PR Awards Asia-Pacific 2024: Best Culture of the Year Award. We are purpose-driven and committed to a positive culture that supports and nurtures, while also inspiring everyone to push limits and to embody our Fearless Pursuit of the Unexpected motto. We also offer a benefits package like no other About The Job This is a full-time position located in Sydney CBD, with flexible working from home options two days a week. As an Account Director at Zeno, you will provide senior counsel for account teams and support the Managing Director and Senior Account Director in all operational aspects of our fast-growing business. While driving business development will be part of your role, your strategic mindset, strong financial acumen, and creative thinking will be key to your success. You’ll have a keen eye for identifying new business opportunities as they arise. You will be working with a team of bright and enthusiastic communicators and a client portfolio comprising professional and financial services, technology, FMCG, and some of the world’s most innovative and fast-growing companies. You will need B2B and strong corporate comms experience, with the capability to manage campaigns encompassing employee engagement, C-suite executive profiling, and issues management. You will also be confident in driving purpose, sustainability, and social impact programs. You will need to devise and execute integrated data-led communications programs that support clients in achieving their commercial and reputational objectives. A day in the life could include developing an RFP, managing a team and mentoring, reconciling account budgets, managing servicing levels, running media training workshops, troubleshooting client queries, and more. We are looking for an Account Director who is a team player and who likes to get things done without drama or ego. Please note that at least six years of agency experience is essential, with a minimum of two years in an Australian agency. Strong local market and cultural knowledge is required. Responsibilities Being an effective client strategist who is fully empowered to fulfil and execute your role, and able to lead, support, and inspire your teams Strategically managing key relationships with client leads at the local, regional, or global level, and growing client revenues Assisting the Managing Director to achieve team vision, strategy, and business objectives and cascade to the wider team Providing strategic, trusted counsel to clients, while leading and mentoring your team Day-to-day responsibility over a portfolio of clients, including budget responsibility, strategy, and planning Reviewing client KPIs to ensure account leads deliver KPIs on time and on budget Contributing to the overall positive culture in the office Being a passionate people advocate and developer of future talent Being a positive role model in leadership values and behaviours Having fun and helping others enjoy their work Client Focused Support the Managing Director and wider team to deliver high levels of client satisfaction Lead and deliver best practices at all touch points of client service Ensure delivery of high-quality solutions within the budget scope and timeframe Lead the strategic development of projects and long-term campaigns for clients Act as an ambassador for integration and be able to upsell any service in the agency Be a trusted advisor to the senior client contacts Talent and Leadership Be an effective client strategist fully empowered to fulfil and execute your role, and able to support and inspire the team Develop relationships with key contacts across the Zeno global network Be a strong people advocate and developer of future talent Identify, shape, attract, and develop talent across all levels Retain and develop talent through mentoring, motivational feedback, and learning opportunities Make decisions whilst considering the needs of the whole agency Manage teams to maximize performance and productivity Be a positive role model and a real team player Marketing, New Business, and Networking Lead business development with a focus on brands with purpose and values that align with Zeno’s philosophy Bring capability to deliver end-to-end new business, from pipeline to pitch-and-win Undertake proactive and reactive new business strategies to ensure year-on-year growth Participate in and contribute to internal training offerings and industry opportunities Network amongst client groups and relevant industry peers Stay up to date with emerging technologies and trends and demonstrate expert understanding of how they integrate into communication marketing programs Review and approve new business and new project budgets before submission to the client Financial Management Establish achievable revenue growth targets annually Manage servicing levels of accounts by scoping and resourcing work appropriately Ensure forecasts are accurate and aligned with monthly resourcing requests Ensure the team follows Zeno’s financial policies and procedures Ensure work completed aligns with budgets and address scope changes with clients as needed To succeed at Zeno, you need to align with our core values. We are fearless, collaborative, entrepreneurial, inclusive, kind, and ambitious. We are a TEAM that supports and uplifts each other. Checklist 6+ years’ experience, including B2B/Corporate/Fintech expertise 2+ years’ experience in an Australian agency environment Effective communication – active listening and the ability to persuade and negotiate Confidence in presenting ideas and providing senior counsel to internal and external audiences Strong problem-solving and analytical skills High emotional intelligence Good judgement and willingness to take risks Creative and forward-thinking A passion to tell interesting and insightful stories for our clients supported by solid media, influencer, and stakeholder networks Experience leading projects for brands with diverse communications Requirements Independent thinking, courage to challenge the norm, and confidence to generate fresh ideas Excellent written skills from pitch response to media release, case study, by-line, and online content production A genuine passion for the industry and the brands we work with, and a desire to grow within a driven team Flexible, team player keen to mentor and nurture junior team members Positive outlook and ability to set a constructive tone in the office and online Fearless, resourceful, and tenacious – able to hit the ground running Our Culture, Perks, and Values We invest in training and career development, support work-life balance, and provide various benefits consistent with company policies. Benefits and rewards are subject to policy and time of activation. Seniority level Mid-Senior level Employment type Full-time Job function Advertising, Public Relations, and Marketing Industries: Public Relations and Communications Services and Advertising Services #J-18808-Ljbffr