Customer Success Specialist
vor 1 Woche
Customer Success Specialist Caleb & Brown — a leading cryptocurrency brokerage headquartered in Melbourne, Australia. We are looking for a client‑focused individual to join our team as a Customer Success Specialist to support our global client base, ensuring seamless transactions, solving problems, and building lasting relationships. Responsibilities Provide prompt, friendly, and professional support via chat, phone, and email channels. Assist clients with inquiries, troubleshooting, and understanding our trading platform and operational processes. Collaborate with Senior Brokers, Associates, and internal teams to execute trades, deposits, and withdrawals. Monitor and facilitate client transactions to ensure a seamless experience. Handle and resolve unique or complex client cases in collaboration with cross‑functional teams. Document and track customer interactions using Zoom Phone, Intercom, Slack, Asana, and Salesforce. Triage internal support tickets and contribute to debugging product‑related issues. Contribute to improving client support processes and delivering a 5‑star service across all touchpoints. Build long‑term relationships with clients, fostering trust and satisfaction. Requirements Excellent communication skills in written and verbal English. Strong problem‑solving and analytical skills with attention to detail. Ability to multitask and thrive in a fast‑paced environment. Empathy, patience, and a client‑focused mindset. Proficiency with customer support tools such as Zoom Phone, Intercom, Slack, Asana, and Salesforce is preferred (training provided). Modest understanding of cryptocurrency markets and infrastructure is preferred but not mandatory. Benefits Learn from a team of experienced cryptocurrency experts. Ongoing training and industry development opportunities. Competitive salary package, including performance‑based incentives and potential for significant growth. Access to cutting‑edge technology and market insights. Collaborative and supportive team culture with a passion for digital assets. 0% trading fees with Caleb & Brown. Applicants must have full Australian working rights and be residing in Melbourne, Australia to be considered. We value diversity and inclusivity and ensure an equal process for all throughout our recruitment processes. #J-18808-Ljbffr
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Customer Success Specialist
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Customer Success Specialist
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City of Brisbane, Österreich Scout Talent Vollzeit1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by Scout Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$75,000.00/yr - A$80,000.00/yr Competitive first-year OTE of $75,000–$80,000 with extensive...
