Collections Advisor

Vor 2 Tagen


Shire of Indigo, Österreich Bamford Contract Services Ltd Vollzeit

Job Title: Collections AdvisorLocation: Customer & Communities – Neighbourhoods – Income ServicesHours: 36.25 hours/weekContract: Fixed-term (until March) We’re looking for a Collections Advisor to manage debt collection, payment arrangements, and financial support for tenants. If you're proactive, a strong communicator, and can handle sensitive financial matters, this role is for you. Responsibilities Debt Collection : Manage arrears, recharges, and sundry debts from tenants and former tenants. Customer Outreach : Make outbound calls to discuss payment plans and negotiate solutions. Data Management : Maintain accurate records in housing systems and financial databases. Team Support : Collaborate with Income Officers and Rent Accounting teams to ensure timely collections. Financial Support : Raise awareness of financial inclusion programs and refer to support services. Campaigns : Contribute to income collection projects and initiatives. Requirements Customer Service Experience , ideally in debt collection or a similar role. Strong Communication Skills for managing sensitive financial situations. Numeracy and accuracy in handling financial data. Problem-Solving Ability to assess situations and find effective solutions. Tech Skills : Proficient in Microsoft Office; experience with housing management systems is a plus. Personal Qualities Customer-Centered : Committed to delivering excellent service. Empathetic : Understanding of the financial challenges customers face. Adaptive : Comfortable with change and new challenges. Team-Oriented : Collaborative and able to work well with others. Qualifications GCSE (Grade C or above) in Maths or equivalent. Please apply online for this Collections Advisor role #J-18808-Ljbffr



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