Field Service Technician
vor 19 Stunden
Company Overview Veralto launched in October 2023 as a $5 billion global leader in essential technologies, with a bold vision for creating enduring positive impact for the world. Our operating companies build on a legacy of innovation, customer trust, and a commitment to safety, sustainability and vibrant future. Headquartered in Waltham, Massachusetts, Veralto comprises 13 operating companies and more than 300 worldwide locations, with a global team of 16,000 associates united by a powerful purpose. Water Quality Platform Water Quality (WQ) Platform is part of the Environmental & Applied Solutions reporting segment and is a global leader in water quality analysis and treatment. We provide instrumentation and disinfection systems to analyze and manage the quality of ultra‑pure water, portable water, wastewater, groundwater and ocean water across residential, commercial, industrial and natural resource applications. Key brands include Hach, Trojan Technologies, McCrometer and ChemTreat. Role Description The primary role of this position is to provide repair and preventative maintenance services for all Hach Process and Laboratory Analytical equipment while promoting customer satisfaction and maintenance contract growth across the region. Responsibilities Use established ISO work instructions to provide repair and preventative maintenance services for all Hach equipment. Collaborate with the Service team and field sales staff to promote customer satisfaction. Provide service phone support for customers during office visits and while traveling, as required. Operate with high motivation and independence, working without direct supervision. Actively promote contractual service agreements and upgrade purchases of new equipment. Determine the amount to bill customers within the established charge framework. Submit prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure. Travel extensively within New South Wales and interstate for this role. Other Non‑Essential Functions Work with territorial staff as a team to meet objectives. Perform other duties as assigned. Skills & Qualifications Trade certificate or 5+ years’ experience in Instrumentation or process control systems. Restricted Electrical or Full Electrical License preferred. Mastery of preventive maintenance (PM), diagnostics & repair on core products. Mastery of PM, diagnostics & repair on other products to meet customer requirements. Experience in a commercial Service role with metric and monitored KPI performance. Right to live and work in Australia. Work Environment The role involves both office and field service activity. Field service may require moderate physical activity such as lifting/carrying materials at customer locations. Equal Opportunity & Diversity Statement Veralto and all Veralto Companies are equal‑opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or other characteristics protected by law. Disclaimer This description is for informational purposes only. Applications should be submitted through the official Veralto channel. #J-18808-Ljbffr
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