Operations Specialist
Vor 2 Tagen
Fixed Term Contract - 12month Work Location - Brisbane ONLY Join the HRS Operations team to champion workforce optimization and operational excellence. In this role, you will work 7:30 am – 3:30 pm to oversee critical start‑of‑day scheduling, ensuring phone lines are fully operational and workforce capacity is balanced against service demands from the moment we open. What you’ll do Manage start‑of‑day procedures to ensure schedules are in place and phone lines are adequately staffed from 7:30 am. Analyze call volumes and time‑of‑day interval trends to develop monthly rosters that ensure comprehensive demand coverage. Monitor fulfillment and email demand trends to ensure rostered processing time maintains Service Level Agreements (SLAs). Manage real‑time operations by assessing volume shortfalls, monitoring unplanned leave, and making immediate roster adjustments. Develop, maintain, and enhance dashboards to oversee Operations Associate performance across productivity, adherence, and quality. Produce daily business reporting and monthly insights on performance metrics for the leadership team. Plan staggered break times to maximize service availability while tracking agent adherence to schedules. Identify and highlight operational risks or resource shortfalls to leadership to prevent SLA breaches. Conduct deep‑dive analysis on key themes and support forecasting activities to drive business strategy. Recommend process improvements and continuous improvement opportunities based on data trends and operational learnings. What experience you need Demonstrated experience in workforce planning, resource allocation, or operational rostering. Intermediate to advanced proficiency in Microsoft Excel, Access, and Google Suite for data modeling and reporting. Proven ability to analyze complex data sets and translate them into clear business insights and dashboards. Experience with real‑time monitoring of operational volumes and executing immediate coverage adjustments. Strong capability in lateral thinking to identify the downstream impacts of proposed operational changes. A track record of working autonomously with high discipline in a governance‑focused environment. Experience prioritizing conflicting responsibilities in a fast‑paced setting. What could set you apart Previous experience working specifically within call center operations. A degree in Business or Project Management. Practical experience applying project management skills to operational initiatives. Background in designing business intelligence metrics from scratch. A willingness to drive AI usage, not just for personal productivity, but to transform how we work. Primary Location: AUS-Brisbane Function: Function - Fulfillment / Operations Schedule: Full time #J-18808-Ljbffr
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Project Operations Specialist
vor 3 Wochen
City of Brisbane, Österreich CyberCX VollzeitJoin to apply for the Project Operations Specialist role at CyberCX . At CyberCX , we’re a leading cyber security company with over 1,400 professionals across Australia and New Zealand. Our mission is simple but powerful — to secure our communities and help organisations thrive in the digital age. We’re looking for a motivated Project Operations...
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Group Reservations Specialist – Corporate
Vor 6 Tagen
Council of the City of Sydney, Österreich Operations VollzeitA luxury hotel group in Sydney is seeking a Group Reservations Specialist to manage group bookings and provide exceptional service. The ideal candidate should have hospitality qualifications, experience in customer service, and strong communication skills. This role will answer inquiries, manage reservations, and collaborate with the Sales and Marketing...
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Analytics Specialist
Vor 5 Tagen
City of Hobart, Österreich Tassal Operations VollzeitOur people each contribute in different ways, embracing our business values and harnessing our can do – safely culture with purpose and intent. Our shared values are an essential part of our business culture, they define us. They underpin and guide our commitment, attitude, how we work and the quality of our products. We are passionate, we achieve...
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Senior Payroll Operations Specialist
Vor 5 Tagen
City of Brisbane, Österreich Australian Retirement Trust VollzeitSenior Payroll Operations Specialist Australian Retirement Trust – Locations: Brisbane, Sydney or Melbourne Why Join Us You’ll get 14% super as standard, to help your future come alive. Unleash your potential and build a career to be proud of through excellent training and development opportunities. Balance your work between in‑person days at our...
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Executive Operations Specialist
vor 2 Wochen
City of Brisbane, Österreich UpGuard VollzeitA leading cybersecurity firm is looking for a Product Operations Specialist in Brisbane. This role will provide critical support to the Chief Product Officer, coordinating meetings, managing communications, and contributing to strategic initiatives. Ideal candidates will have prior experience in executive support and strong organizational skills. The...
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IT Operations
vor 2 Wochen
City of Brisbane, Österreich eHealth Queensland VollzeitA leading health organization in Queensland is seeking an Operations Specialist to enhance operational services through effective relationships. This role focuses on IT service management, technical analysis of ICT issues, and risk management using ITIL best practices. Candidates should have proficiency in database management and strong communication skills....
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Staff Officer Community Corrections
vor 2 Wochen
City of Brisbane, Österreich Queensland Corrective Services VollzeitOffice Of The Deputy Commissioner Community Corrections & Specialist Operations; Community Corrections & Specialist Operations; Brisbane In this role you will lead the Strategic and Executive Unit and provide strategic and operational support to the Deputy Commissioner, including Ministerial and departmental briefings and communications, inter and...
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Operations Specialist
Vor 2 Tagen
City of Brisbane, Österreich Equifax VollzeitOperations Specialist (Workforce Planning) Work Location: Brisbane only. Fixed Term Contract – 12 months. Hours: 7:30 am – 3:30 pm. What you’ll do Manage start-of-day procedures to ensure schedules are in place and phone lines are adequately staffed from 7:30 am. Analyze call volumes and time-of-day interval trends to develop monthly rosters that...
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HSTR Compliance
vor 3 Wochen
City of Brisbane, Österreich Fitzroy Mining Operations Pty VollzeitA leading mining company in Queensland seeks a highly organised HSTR Specialist to support health, safety, training, and risk management systems. You will develop and maintain documentation, ensure compliance, support continuous improvement of safety processes, and analyze HSTR data. Candidates require experience in the mining industry and strong technical...
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Senior Operations Specialist
vor 1 Woche
City of Brisbane, Österreich Exclaim IT VollzeitOur state government client is looking for a Senior Operations Specialist to ensure the efficient and continuous delivery of services to the Queensland public. This role requires a proactive approach to managing complex technical issues, delivering high-performance systems, and ensuring the seamless delivery of services in a 24/7 telecommunications...
