Client Specialist Officer. Permanent Full Time Flexible Location

About the Role As the first point of contact for all calls and emails received by Life Without Barriers current and potential Aged Care clients you will be responsible for responding in a professional efficient and timely manner resolving queries or escalating and triaging calls as appropriate. The successful candidate will have previous experience within a contact centre or call centre strong verbal communication and customer service skills experience in effectively handling a high volume of queries and a passion for putting these skills towards supporting elderly Australians. This is a Permanent Full Time position that can be based anywhere within our national footprint with flexible hybrid work from home arrangements. Our Client Engagement line is open between 8am to 6pm (AEST) the successful candidate will need availability to work within these hours from Monday to Friday. Key Responsibilities Respond to incoming client calls and emails professionally and efficiently Escalate or triage calls to the relevant person as appropriate Log all calls and queries for record keeping and analysis purposes Receive client referral requests and ensure necessary documentation is completed Assist with completion of program specific documentation for service delivery and allocation Ensure client database in up to date with information received Provide administrative support to the team as required Skills & Experience Previous customer service experience within a contact centre or call centre Relationships focused with strong interpersonal skills Ability to handle a high volume of queries including complaints Strong verbal communication to support our Aged Care clients over the phone High level written communication and computer literacy for responding to email enquiries data entry and remediation Experience within Aged Care or community services will be highly regarded Successful candidates will be required to clear probity checks including a National Criminal History Record Check and an Aged Care Statutory Declaration. About the Organisation Enhance the lives of older Australians by joining the Life Without Barriers team. Guided by every clients individual needs and interests our personalised in-home Aged Care services focus on empowering every person to maintain their home comforts health and connections within their community. Life Without Barriers is a leading social purpose organisation of 8000 employees working in more than 500 communities across Australia. We support children young people and families people with disability older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers. We want to employ people who reflect the diversity of our clients to ensure we can support each clients individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply. Benefits Do work that matters and have a positive impact on the lives of vulnerable people Up to $15900 of your annual salary tax free through Salary Packaging Monthly rostered days off Flexible working arrangements including work from home Join an organisation that champions diversity inclusivity and equality Access to Fitness Passport How to Apply Include your resume and covering letter in one document click Apply and follow the prompts. For any enquiries please contact Rianne Gifford at Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit for information on our access and inclusion work and how to contact us directly. Applications close at midnight on Monday the 29th of September 2025. Required Experience Unclear Seniority Key Skills Abinitio, Administration And Accounting, Android, Bid Management, Inventory Management, Embedded C Employment Type Full-Time Experience years Vacancy 1 #J-18808-Ljbffr