Casework Manager

Casework Manager - New England Department : Northern CPPYJ Location: Armidale, NSW, AU, 2350 | Moree, NSW, AU, 2400 | Narrabri, NSW, AU, 2390 | Tamworth, NSW, AU, 2340 | Glen Innes, NSW, AU, 2370 | Inverell, NSW, AU, 2360 Req ID : 79115 Our Role We are seeking passionate, resilient, and values‑driven individuals to lead a team of Caseworkers and Casework Support Workers in delivering child‑centred practice across NSW. The Manager Casework role blends leadership, professional knowledge, strategic direction, reflective practice, and the ability to mentor and develop others. What you’ll do As a Manager Casework in a CSC, you will lead the coordination of daily priorities and resource allocation, supporting Caseworkers and Casework Support Workers to deliver high‑quality, evidence‑informed practice that promotes the safety and wellbeing of vulnerable children, young people, and families. You will drive consistent, high‑quality service delivery through quality assurance, continuous improvement, and the implementation of practice reform. Your Day‑to‑Day Duties Practise effective group and individual supervision. Lead practice and practice change, reform and implementation through feedback, quality assurance processes, mentoring and other support. Ensure quality assurance of information and records for children and young people, aligning with Office of the Children’s Guardian standards. Prepare and review legal documentation, briefings and correspondence, meeting deadlines and maintaining high standards. Initiate court proceedings as the official applicant and model litigant. Provide instruction, support and guidance to Caseworkers in all court matters, including Children’s Court, Federal Circuit and Family Court of Australia (FCFCOA), District and Supreme Courts. Manage staff timeframes, work allocation and performance management when required. Engage in ongoing professional development and foster collaboration across the agency and with community, government and non‑government partners. Contribute to operational and policy issues and change management strategies in support of agency goals and objectives. Consult with senior leaders and executives to determine appropriate courses of action in sensitive, high‑risk or critical business operations. What we’re looking for Tertiary qualifications in Social Work, Psychology, Social Science, Welfare or a related discipline. Demonstrated experience applying best practice casework with children, young people and their families. Experience leading and managing teams in complex and challenging situations, including a high‑volume work area. Understanding of trauma‑informed care and the impact of poverty, trauma and violence on children and families. A valid driver’s licence, as travel is a requirement of the role. Pre‑Employment Checks National Criminal History Record Check in accordance with the Disability Inclusion Act 2014. Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012. What We Offer A challenging and rewarding career. 4 weeks annual leave per year of service (additional leave entitlements in designated remote areas – Moree and Narrabri). Remote area allowance (Moree only). Flexible, autonomous work environment. Competitive pay and conditions. Training and development opportunities. Health Employee Assistance Programs. Who we are The Department of Communities and Justice (DCJ) offers opportunities to make a real difference. We collaborate with other agencies and community partners to improve lives and realise the potential of children, adults, families and communities. How to Apply Apply now and join an exciting, flexible working environment. Attach an up‑to‑date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the two targeted questions below. Tell us about a time you made a complex or high‑stakes decision. How did you apply research and legislation, what informed your decision‑making process, and what was the outcome? Describe how you have – or would – set clear performance expectations for a team, and how you lead others to meet those expectations. Applications close Sunday, 30 November 2025 at 11:59pm AEST. Contact Information For more information about the role or what it’s like to work for DCJ, please contact the hiring manager, Kirsty Archibald, at . If you need a recruitment process adjustment, please contact Ashlee Roberts via email or at . Inclusion and Diversity We continue to hire people with diverse skills, experience and backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, women, LGBTIQ+ individuals, culturally and linguistically diverse people, carers and other diverse groups. Additional Information A talent pool will be created for future ongoing and temporary roles and is valid for up to 18 months. Follow us on Facebook for recruitment opportunities. The Welcome Experience Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs and settling in. Learn more via our careers site. Job Segment: Change Management, Performance Management, Recruiting, Social Worker, Manager, Service, Human Resources, Management #J-18808-Ljbffr