Quote and Repair Coordinator

Quote and Repair Coordinator - Insurance Claim Repair Admin. Quote Coordinator and Repair Coordinator Full-time position based in Rose Park Hybrid office and 'work-from-home' model Attractive salary and other benefits About CRA Building Services CRA is a dynamic South Australian-owned and operated business. Over the past few years, CRA has experienced unprecedented growth, establishing itself as a builder of choice within the Insurance Repair Industry in SA, NSW, and Victoria. A family-based company, we're on a mission to consistently deliver our trademark customer experience through quality insurance building solutions. Our business culture brings together a supportive, fun team who work together to make a positive impact in our community. We are seeking both a Quote Coordinator and a Repair Coordinator (Insurance Services) to join our growing South Australian team. The roles are full-time (37.5 hours), Monday through Friday, with one day per week ‘work-from-home’, once trained. Start and finish time are negotiable. CRA will provide the successful applicant with a Microsoft Surface and a work-from-home setup. Staff training is paid, and we offer employees a free Employee Assistance Program. About you We are searching for dynamic individuals with outstanding people skills and a positive outlook. You will be able to communicate effectively with a broad range of people at all levels, across different cultures, and act with credibility, discretion, empathy, tact, and diplomacy. You will be a proficient computer user and a quick learner. A proficiency in navigating web-based portals is a key asset for this role, as we operate in a digital environment. The ideal candidate should enjoy the opportunity to work with diverse technologies, whilst possessing a knack for clear and effective written and verbal communication. We’re looking for proactive, positive individuals with a creative mindset and a can‑do attitude. You’ll manage your own caseload of insurance repair jobs while working collaboratively with a supportive team, and communicating with empathy, discretion, and kindness across diverse communities. Attention to detail is paramount in this role, and we are seeking someone meticulous in their work, ensuring accuracy and precision, with the ability to work to timeframes and KPIs. If you thrive in a position that offers both autonomy and team support and are eager to contribute your unique skills and talents, we encourage you to apply. Our Quote Coordinators work with our Estimators to arrange timely assessment, quoting and reporting of damage to homes. Our Repair Coordinators work collaboratively with our Building Supervisors to arrange the completion of insurance repair works in residential settings. You’ll be office‑based, and be the hub of communication between the homeowner, the Insurance Company and trades using both phone and web‑based systems. Manage an independent caseload of residential Insurance Claims in a collaborative, supportive team environment. Manage new incoming claims involving communication with homeowners, specialist tradespeople and Insurance Company representatives through phone calls, emails, SMS and portals. Effective communication through inbound and outbound phone calls. Adhere to and continually improve time-based Key Performance Indicators. Peer review of insurance claim reports prior to submission to the Insurance Company (Quotes Coordinator). Collaboration with internal CRA teams, including Estimators, and external stakeholders, such as homeowners and specialist trades, to facilitate claim assessment and creation of final assessment reports (Quote Coordinator). Collaborate with internal CRA Teams, such as Supervisors, and external stakeholders, such as homeowners and trades, to coordinate and ensure the timely completion of insurance repairs (Repair Coordinator). What’s on offer? Full training provided. Excellent salary package (depending on experience) plus superannuation. Family-friendly, flexible workplace. Paid mandatory staff training and additional 'Staff training and development' program + fund. Staff and family Employment Assistance Program to support health and wellbeing. How to apply Applications close 9 am, Monday, 15 December 2025, unless filled earlier. Please apply through Seek.com.au, providing both a resume and a cover letter. Only successful candidates will be contacted. For further information, please email******@crabuilding.com.auor contact the People and Culture team on 0***. #J-18808-Ljbffr