Receptionist/ Dental Assistant

Receptionist / Dental Assistant – Smile On Clinics Wollongong Port Kembla - Warrawong - Corrimal - Join a Growing, Supportive Dental Team Be part of something exciting Smile On Clinics is expanding across the Wollongong region, and we are seeking an enthusiastic Receptionist / Dental Assistant to join our professional and supportive team. This dual role provides the perfect mix of reception and clinical exposure—ideal for someone who loves helping people, thrives in a fast‑paced environment, and wants to build a career in dental. About Us At Smile On Clinics, we’re more than just a dental practice – we’re a community. Guided by our values of Integrity, Compassion, Communication, and Teamwork, we are committed to providing world‑class dental care in modern, patient‑centred facilities. Our Port Kembla, Warrawong, and Corrimal practices are equipped with the latest technology, creating environments where patients feel cared for and where our team feels supported, valued, and inspired. The Role We are currently recruiting for a Receptionist / Dental Assistant to work across our Wollongong practices. Reception Responsibilities Welcoming patients and managing check‑in / check‑out Scheduling appointments and managing patient enquiries Processing payments, HICAPS, Medicare, and end‑of‑day reconciliation Maintaining accurate patient records and supporting practice operations Providing chairside assistance to dentists and hygienists Preparing and sterilising instruments following strict infection control standards Supporting patient comfort and care during treatment Maintaining clean, safe, and efficient clinical rooms This position is perfect for someone who is organised, people‑focused, and eager to learn both reception and clinical functions. Patient Care & Communication Warm, professional interpersonal skills Ability to manage calls, bookings, recalls, and patient enquiries Compassionate communicator who puts patient comfort first Experience in dental or healthcare reception (preferred) Proficiency in appointment scheduling systems and payment processing Strong accuracy in admin tasks, documentation, and data entry Clinical & Infection Control Certificate III or IV in Dental Assisting (or working toward) highly desirable Understanding of sterilisation, infection control, and clinical workflows Ability to provide efficient, safe chairside assistance Compliance, Safety & Quality Understanding of privacy, confidentiality, and record‑keeping obligations Commitment to following practice policies and accreditation standards Reliable, professional, and aligned with safe workplace practices Teamwork, Initiative & Growth Supportive and collaborative team player Strong time‑management and organisational skills Willingness to learn and take initiative Commitment to ongoing training and professional development Why You’ll Love Working With Us Competitive pay, aligned with experience Supportive, friendly team culture Ongoing training, mentoring & professional development Career pathways across a respected, expanding dental group Opportunities to work across multiple modern Wollongong practices Whether you’re an experienced dental professional or looking to grow your career, if you’re enthusiastic, organised, and passionate about patient care—we want to hear from you Career Pathways at Smile On Clinics We’re passionate about helping people build meaningful, long‑term careers in dental. From entry‑level support roles to senior clinical positions, we provide training, development, mentoring, and clear pathways for progression. If you’re ready to take the next step in your dental career, we’re ready to support you. How to Apply Click ‘Apply Now’ through SEEK and upload your CV/Resume along with a tailored cover letter addressing the role and the application questions below. Application Questions – Receptionist / Dental Assistant What interests you about joining Smile On Clinics and working in a dental reception/dental assisting role? Share an example of how you’ve provided exceptional customer or patient service in a reception, healthcare, or service environment. How do you stay organised while managing reception duties, phone calls, clinical prep, and patient enquiries? What dental/medical scheduling systems, clinical software, or practice management programs have you used? How do you ensure confidentiality, professionalism, and accurate record‑keeping? Describe how you support your team and contribute to a positive, patient‑centred environment. Only shortlisted applicants will be contacted. #J-18808-Ljbffr