Strategic Coach/ Chief Customer officer

At Chorus, we go beyond care — we build real connections that strengthen community. As a for-purpose organisation, we connect and support people through community-driven care for seniors and adults living with disability or mental health needs. We deliver in-home and community-based care across Western Australia, helping individuals stay connected, supported, and engaged. Our services are built on relationships, trust, and a genuine commitment to making a difference where it matters most — close to home. With a team of more than 1,000 employees and volunteers, Chorus is more than a workplace — it’s a community-driven movement. Every role contributes to building real connections between people and strengthening the fabric of local communities. We work through a network of small local connected teams and social enterprises who are developing increasing levels of autonomy, enterprise, and self‑organising capability. We are looking for an exceptional Chief Customer Officer to lead the next evolution of our service model and to fulfill our promise of delivering great quality, community‑connected care. About the opportunity This highly impactful role requires a leader who can navigate the complex and evolving adult social care landscape, balance compassion with commercial acumen, quality compliance with innovative service design and build whole‑system capacity to respond dynamically to evolving customer and community needs and aspirations. You will be an essential part of a small and highly committed strategic coach team who provide system level leadership across the Chorus community. This is an opportunity to tackle complex service design and delivery challenges by leading with a digital‑first mindset. About you You will bring a depth and breadth of leadership experience in service design and delivery, preferably in a health or social care environment. You will have experience developing innovative solutions that align with external quality standards. You know that the best way to deliver great care experiences is to deliver great employment experiences and you will be as interested in the life and experience of the support worker community as the customer community. You will be a passionate champion and advocate for keeping the customer voice at the heart of service design, delivery and decision making. You will be a natural collaborator and a role model for active personal and professional development. Application Process Interested candidates should submit a comprehensive application including: Concise CV highlighting relevant leadership experience, contributions, and achievements. A cover letter or short video addressing the key selection criteria and describing how this role fulfills on your personal leadership purpose and passion. What We Offer Competitive remuneration package including salary packaging opportunities. The opportunity to exercise leadership in an organisation actively invested in doing work differently. The opportunity to make a meaningful impact in the lives of the individuals Chorus supports and the communities we engage in. Active and ongoing personal growth and development. Highly collaborative leadership community and supportive governance structure. Access to our Work on Wellbeing survey and support and 24/7 EAP support through Sonder. For a confidential conversation please contact Role Type Pay Rate 200 AUD – 240 AUD (Annum) Company Overview We work with communities and alongside people to support them to live the life they choose, with a particular focus on seniors and people living with disability and mental illness. Ultimately, we exist so local communities can thrive. #J-18808-Ljbffr