Front Desk AdministratorClient Service Officer

vor 12 Stunden


City of Moreton Bay, Österreich VetPartners Vollzeit

Description Location: Brisbane Veterinary Specialist Centre Albany Creek North Brisbane Front Desk Administrator / Client Service Officer Full-Time Are you a people-person with a passion for animals and exceptional customer service? Join the dedicated team at Brisbane Veterinary Specialist Centre (BVSC) as a Client Service Officer and play a vital role in delivering compassionate care and support to our clients and their beloved pets. About Us At BVSC we pride ourselves on delivering gold-standard veterinary care in a friendly, respectful and supportive environment. We are a multidisciplinary specialist hospital that values teamwork, empathy and professionalism in every interaction whether with clients, pets or colleagues. About the Role As the first point of contact for our clients you will be a welcoming, reassuring presence from the moment they arrive. Your ability to manage multiple priorities while remaining calm, organised and empathetic is essential to ensuring a positive and seamless client experience. Key Responsibilities Greet and support clients with empathy and professionalism Manage phone enquiries, appointment bookings and message-taking with efficiency and warmth Maintain clear, effective communication between clients and veterinary teams Process invoicing, insurance claims and payment follow‑ups Ensure accurate and timely data entry using EzyVet software Promote and maintain a clean, safe and welcoming front‑of‑house area Uphold ethical standards, privacy and confidentiality at all times What Were Looking For Minimum 1 year of experience in a client‑facing reception or administrative role Excellent communication and people skills Ability to multitask and stay composed in a fast‑paced, emotionally sensitive environment Strong computer literacy including MS Office; experience with EzyVet or similar software is a plus Previous experience in veterinary or human healthcare is highly desirable A genuine love of animals and a compassionate approach to client care What We Offer A supportive and collaborative team culture Ongoing training and professional development opportunities Competitive salary and comprehensive benefits package Access to a leading Employee Assistance Program (ASSURE) The opportunity to make a real difference in the lives of pets and their families How to Apply If you’re ready to bring your client service expertise to a team that values kindness, excellence and care, we’d love to hear from you. Please apply online with your updated resume and references. Key Skills: Arabic Speaking, Administration, General Services, Billing, Import, Administration Support Employment Type: Full Time Experience: years Vacancy: 1 #J-18808-Ljbffr



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