Associate, Payroll Client Services

About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go) and all of our positions are fully remote. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. What this job can offer you An opportunity to continue build and advance your career in payroll and customer service, within a fast-paced, innovative company. Contribute to a company making a global impact on the future of work. Work closely with clients and internal teams, fostering a collaborative and supportive atmosphere that values innovation and teamwork. Opportunities for continuous learning and career development, with access to training programs and mentorship. Competitive compensation and benefits. What you bring General knowledge of payroll practices and processes, with an understanding of country-specific regulations and terminology. Experience in handling high volume payroll queries, especially in relation to payroll tools, systems, or platforms. A strong focus on customer service excellence, with the ability to provide empathetic, accurate, and timely responses to internal stakeholders. Solid investigative skills to identify root causes of payroll-related issues and ensure accurate resolution or escalation. Clear and professional communication skills, both written and verbal, with the ability to explain complex information in a simple, user-friendly way. A proactive and collaborative mindset, comfortable working in a fast-paced, cross-functional environment. Writes and speaks fluent English. It's not required to have experience working remotely, but considered a plus. Key Responsibilities Triage incoming support tickets, ensuring accurate routing, prioritization, and timely acknowledgment in alignment with service level agreements (SLAs). Handle payroll inquiries, providing clear, accurate, and prompt support on a range of topics including payslips, deductions, and tax documentation. Manage live messaging channels to support employees in real time, escalating issues when necessary. Maintain detailed and organized ticket documentation, ensuring all interactions and resolutions are logged accurately. Collaborate with Payroll Specialists and Operations teams to ensure smooth handover and resolution of complex issues. Identify recurring issues or trends and flag them for review to support continuous improvement in payroll processes and support workflows. Assist in maintaining internal knowledge base articles and FAQs to promote self-service and reduce repeat inquiries. Practicals You’ll report to: Manager, Payroll Client Services Team: Payroll Client Services Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; APAC in GTM +8 or +7 timezone Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap‑labor practices and therefore we ensure to pay above in‑location rates. We hope to inspire other companies to support global talent‑hiring and bring local wealth to developing countries. The annual salary range for this full‑time position is $19,250 - $43,300 USD Benefits & Perks Budget for local in‑person social events or co‑working spaces How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life‑work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now How to apply Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under‑represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. #J-18808-Ljbffr