Support Coordinator

Care Focused is a values-driven, registered NDIS provider founded by a team of experienced carers and support professionals who believed in doing things differently - prioritising genuine connection, meaningful support, and real outcomes. We exist to provide high-quality, person-centred support that empowers people with disability to live with dignity, choice, and purpose. With over 45 years of combined sector experience, our team is committed to delivering flexible, reliable, and relationship-based services that place people at the heart of everything we do. Our approach is grounded in trust, collaboration, cultural responsiveness, and respectful engagement. We believe in face-to-face, in-home, and community-based support where participants feel seen, understood, and genuinely empowered. Whether working with individuals, families, or carers, we go beyond the system to ensure people receive care that truly reflects their goals and values. About the Opportunity We are looking for a skilled and experienced Support Coordinator to join our team, providing services across the Illawarra and Greater Sydney regions. This role is offered full-time, though we are open to part-time candidates. Enjoy a hybrid mix of working from home, meeting participants in their homes and communities, and collaborating in person with your team. This hands‑on role supports NDIS participants to navigate services, make informed choices, and stay connected to quality supports. As a key link between participants, families, providers, and the NDIS, you'll help people understand and implement their plans, access services aligned with their goals, and build capacity for independence. This role suits someone who is a natural communicator and critical thinker, with a genuine passion for improving the lives of people with disability. Your Impact in Action Participant Support & Planning Work collaboratively with participants to understand their goals, needs, and preferences, and support them to navigate, coordinate, and implement their NDIS plans and budgets so funding is used effectively and aligned with their goals. Develop and regularly review tailored support plans in partnership with participants, families, and their trusted networks. Develop and review crisis response and risk management plans, ensuring participants feel informed, supported, and prepared. Facilitate plan reviews and reassessments with care, ensuring evidence genuinely reflects each participant’s progress, achievements, and next steps. Service Coordination and Implementation Connect participants with NDIS funded, mainstream, and community supports that promote independence, wellbeing, and genuine inclusion. Ensure all services align with participant goals, funding, and NDIS compliance standards – maintaining quality, safety, and accountability at every step. Capacity Building and Empowerment Build participants’ knowledge, skills, and confidence to navigate the NDIS and wider community systems with independence. Support and guide participants to coordinate and manage their own supports in ways that feel sustainable and empowering. Encourage self‑advocacy and informed decision‑making, providing practical tools and guidance for budgeting, planning, and expressing their needs. Share clear, accessible information about rights, options, and advocacy pathways to promote genuine choice and control. Quality, Compliance and Safeguarding Uphold the NDIS Code of Conduct, Practice Standards, and all legislative obligations, ensuring every service remains ethical, safe, and participant‑led. Maintain accurate, timely, and person‑centred documentation that meets privacy, audit, and reporting standards with care and integrity. Monitor participants’ wellbeing and circumstances, responding proactively to changes in risk or safety through appropriate escalation and safeguarding actions. Support compliance with all safeguarding, privacy, and mandatory reporting obligations. Engage in supervision, reflective practice, and ongoing professional development, continually building knowledge and skills to deliver best‑practice support. Contribute to continuous improvement, identifying service gaps and opportunities to strengthen quality, collaboration, and participant outcomes. Collaboration and Stakeholder Engagement Work collaboratively with allied health professionals, service providers and informal supports to deliver coordinated, person‑centred care. Facilitate open, transparent communication between all stakeholders to build trust, consistency, and shared understanding. Represent Care Focused with professionalism and integrity at interagency meetings, community forums, and sector events. Support and guide providers to align their services with each participant’s goals and funding, promoting quality, accountability, and genuine collaboration. Crisis Management & Problem Solving Provide responsive, participant‑focused support during times of crisis, ensuring safety, stability, and continuity of care. Identify and manage risks proactively, escalating to appropriate services when support needs exceed scope. Apply trauma‑informed, strengths‑based approaches to guide problem‑solving and engagement, helping participants regain confidence and control. About You You're a proactive professional who believes in meaningful work – driven by purpose, guided by professionalism, and grounded in genuine care. Your Capabilities Values, Inclusion and Human Rights: A genuine commitment to person‑centred practice and human rights – upholding respect, dignity, and choice while celebrating the diversity and individuality of every person. Communication: Exceptional communication and interpersonal skills, with a natural ability to listen deeply, build trust, and form genuine, lasting connections. Collaboration: A grounded and collaborative spirit – comfortable working independently, yet always ready to support and uplift your team. Judgment and Decision‑Making: Calm and thoughtful under pressure, exercising sound judgment and creative problem‑solving to find practical, person‑centred solutions while balancing competing priorities. NDIS Knowledge: Strong understanding of the NDIS – including frameworks, funding categories, and compliance requirements – paired with curiosity and a drive to keep learning. Organisation and Adaptability: Strong organisational skills and the ability to think on your feet, stay composed, and respond with clarity when things get challenging. Professional Integrity: Professionalism, discretion, and integrity in every interaction, especially when managing sensitive information or navigating complex participant needs. People‑First Mindset: A steady, compassionate approach that blends empathy, structure, and follow‑through to deliver meaningful, lasting impact. What We Offer A supportive, inclusive, and values‑driven culture where genuine care, collaboration, and purpose underpin everything we do. Competitive salary and flexible work arrangements designed to support work‑life balance and overall wellbeing. Thoughtful caseload allocation aligned with participant needs and coordinator strengths, ensuring positive outcomes and sustainable workload. Structured support for high‑complexity cases, with opportunities to pause, rotate, or share engagement so teams feel safe, supported, and able to provide quality care. Genuine work‑life balance, including team coverage during periods of leave so you can switch off, recharge, and return refreshed without compromising participant support. Ongoing supervision, training, and professional development to help you grow with confidence and purpose. Meaningful opportunities for career progression within a passionate and expanding organisation. The chance to make a lasting, positive impact in your community. What You Will Need NDIS Worker Screening Clearance (or willingness to obtain) Paid Working with Children Check (or willingness to obtain) NDIS Worker Orientation Module Certificate of Completion Current Driver Licence Reliable, roadworthy vehicle with comprehensive insurance Legal right to work in Australia Your Qualifications & Experience Tertiary qualification in Disability Services, Community Services, Mental Health, or a related discipline; or extensive relevant experience in the disability or community sector. Minimum of 2 years’ experience in Support Coordination, Case Management, or a similar role within the NDIS or community services sector. Strong understanding of the NDIS Price Guide and funding categories, with demonstrated ability to assist participants in managing and monitoring their plan budgets effectively. Proven experience supporting participants with diverse and complex needs, using a trauma‑informed and person‑centred approach. Excellent administrative and record‑keeping skills, with proficiency in Microsoft 365 and client management systems (knowledge of the MYP system is an advantage). Ready to Join Us? If you believe real support means showing up with empathy, consistency, and care – and you’re passionate about making a difference not just in services, but in people’s lives – we’d love to hear from you. To apply, please upload your resume and a brief cover letter outlining how your experience, values, and capabilities align with this role and our commitment to person‑centred, community focused support. Get in Touch If you have questions about the role or require assistance with your application, please reach out to ****@carefocused.com.au or ***. We appreciate your time and interest in joining the Care Focused team Care Focused welcomes people from all backgrounds, ethnicities, cultures and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We appreciate all applications; only shortlisted candidates will be notified. Be careful – Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr