Mobile Technician

Sky Newcastle, New South Wales, Australia Mobile Technician (Newcastle) Sky Newcastle, New South Wales, Australia Job Description Do you want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. We are seeking a skilled and customer‑focused Mobile Technician to join our dynamic IT support team. In this hands‑on role, you’ll be the first point of contact for technical issues across hardware, software, and peripherals. You’ll ensure smooth day‑to‑day operations by installing, maintaining, and troubleshooting Audio Visual/Video conferencing, end‑user computing, device management, print and workspace services, while delivering exceptional customer service and collaborating with wider technical teams. You will provide these services to a number of Sky UK site offices visiting on a scheduled basis. What You'll Do Provide end‑user device support (installation, configuration, and troubleshooting) for Windows laptops, desktops, and peripherals. Deliver tailored assistance for accessibility users and specialist equipment setups. Maintain and troubleshoot Audio Visual/Video Conferencing systems, including daily checks and performance monitoring. Install, configure, and troubleshoot infrastructure network connectivity to desks and Wi‑Fi performance monitoring. Support printer services, including hardware maintenance and consumables. Perform regular checks on workstations (monitors, docking stations, peripherals). Provision and image devices for new starters, loan requests, and leaver returns. Manage asset records in ServiceNow and audit stockrooms for inventory accuracy. Resolve incidents and tasks via ServiceNow, prioritizing high‑impact issues. Support IMAC (Install, Move, Add, Change) tasks and desk‑side equipment relocations. Create and maintain documentation and contribute to process improvements. What You’ll Bring Proven professional experience in Desktop support or IT help desk roles. Proficiency in Windows 10/11 (including build, configuration, and registry settings), Microsoft 365 and common peripherals (printers, MFDs, docking stations), as well as ITSM tools (ServiceNow). Certifications such as ITIL, Microsoft and OEM (Dell/HP) are highly desirable. Full UK driving licence and willingness to travel to UK sites. Strong customer focus with ability to anticipate and clarify user needs. Excellent communication skills; able to explain technical issues to non‑technical users. Ability to write clear documentation for knowledge sharing and SOP (Standard Operating Procedures). Team‑oriented mindset with ability to work independently when required. Analytical and problem‑solving skills; comfortable making decisions with ambiguity. Creative and adaptable approach to new technologies and practices. Proven ability to manage time and prioritise tasks effectively. Team Overview Group Workplace Solutions Desktop Services is responsible for 2nd level support for end user computing, including deployment and return device management and desktop support activity. The Rewards Sky, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Where you'll work We’re based in the heart of Newcastle overlooking St James’ Park. Close to all main transport hubs, you’ll have access to a subsidised canteen and Sky Q lounge to relax in, table tennis, free tea and coffee, pool table, bike storage, prayer room and changing/washroom facilities. Inclusion & How You'll Work Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. This is a site‑based role located at one of Sky’s critical operations centres. Due to the hands‑on nature of the work and the importance of maintaining real‑time infrastructure, remote or hybrid working is not available for this position. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Seniority level Entry level Employment type Full‑time Job function Information Technology Industries Broadcast Media Production and Distribution #J-18808-Ljbffr