Admin And Customer Service Officer

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — Shape the future of Defence logistics with Toll Group. Are you ready to apply your admin & customer service experience skills and knowledge to a role that directly supports Australia's Defence capability? At Toll Group, we are proud to be expanding our Government and Defence portfolio through the Defence Theatre Logistics (DTL) contract. Admin & Customer Service Officer You’ll be responsible for accurate data entry, document control, reporting support, and frontline customer service activities that contribute to efficient warehouse and distribution operations. Based at Royal Military College in the ACT, you’ll act as a critical key point of contact for internal teams and external Defence stakeholders. The Admin and Customer Service Officer ensures that queries, escalations, and routine communications are managed professionally and in a timely manner. The role also ensures alignment with contract KPIs, compliance requirements, and system integrity across all administrative and customer-facing functions. Why join us? When you join Toll Group, you’re not just taking a job – you’re joining a global team of more than 16,000 people driven by one shared purpose : to deliver what matters. Industry‑leading training and career development. Supportive, inclusive teams with approachable leaders. Opportunities to grow across a global logistics network. A role where your insights have national impact. How you’ll make the right impact Coordinate and deliver day‑to‑day administrative and customer service support to operational teams. Maintain accurate records, forms, registers, and databases in line with contract and audit requirements. Provide frontline customer service support for inbound enquiries, complaints, and order tracking requests. Generate standard reports and assist in preparation of formal documentation (e.g. meeting packs, activity trackers, KPI reporting inputs). Follow defined procedures for document control, data entry, and query management, escalating where necessary. What you’ll bring Minimum 3 years' experience in an administrative, customer service, document controller or logistics support role. Experience working in a logistics, warehousing or Defence‑related environment (preferred). Proficient in Microsoft Office Suite (Excel, Word, Outlook, SharePoint) and ability to work with ERP/WMS platforms. Strong written and verbal communication skills. Well‑organised and able to prioritise tasks in a fast‑paced operational environment. Ability to maintain confidentiality, accuracy, and professionalism in all interactions. Knowledge of and experience with ISO: Quality Management System requirements relating the management and control of documentation and records (preferred). Previous experience managing, controlling, developing and continuously improving document control systems. Eligibility to make the grade Be an Australian Citizen. Be eligible to obtain and maintain an AGSVA Defence Security Clearance (Baseline or higher). Be prepared to undertake pre‑employment checks including criminal history, medical, and other background assessments. Next Steps Ready to use your analytical skills to drive improvements that matter? Submit your resume and a brief cover letter outlining your experience and what motivates you to work with us via the "apply" link. Apply now and help deliver what matters – directly supporting Australia's Defence capability. #J-18808-Ljbffr