Team Lead, Customer Success

vor 2 Wochen

City of Brisbane, Österreich Armis Vollzeit

Customer Success Team Lead Application Deadline: 31 December 2025Department: Customer TeamLocation: Australia Role Summary At Armis , we help the world’s leading organizations secure their connected assets. Our Customer Success (CS) team ensures customers unlock the full value of the Armis platform—and we’re looking for a Team Lead to grow with us. As Team Lead, you’ll balance hands‑on technical delivery with people leadership . You’ll manage your own portfolio of strategic accounts while guiding a talented CS team to deliver outstanding customer outcomes. From mentoring and coaching to solving complex technical challenges, you’ll be at the heart of driving adoption, satisfaction, and long‑term success. Key Responsibilities Lead & Mentor : Coach, develop, and inspire a high‑performing CS team. Technical Expertise : Provide escalation support, solve complex issues, and guide best practices for deploying and configuring the Armis platform. Customer Impact : Manage your own book of business, building strong relationships, driving adoption, and aligning Armis capabilities to customer goals. Collaboration : Partner across Product, Engineering, Sales, and Support to represent customer needs and deliver value. Operational Excellence : Monitor team performance, streamline processes, and ensure smooth day‑to‑day execution. Skills, Knowledge & Expertise 6+ years in Customer Success, Solutions Engineering, or a similar technical post‑sales role. 2+ years leading or mentoring technical teams. Strong background in networking, systems integration, or cybersecurity. Excellent communicator who can simplify complex technical concepts. Proven ability to drive adoption, solve problems, and manage stakeholders at all levels. Fluent in English (additional European languages a plus). Willingness to travel regionally (up to 25%). Must be fluent in English Bonus Points For Hands‑on deployment or professional services experience. Industry certifications (CISSP, Security+, CEH). Knowledge of IoT, OT, or healthcare environments. Familiarity with Linux, SIEM, SOAR, or endpoint security. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industries Computer and Network Security Compensation A$60,000.00 – A$75,000.00 (subject to experience) #J-18808-Ljbffr

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