Customer Support Specialist
vor 4 Wochen
Join to apply for the Customer Support Specialist role at Magentus 1 day ago Be among the first 25 applicants Direct message the job poster from Magentus At Magentus , our goal is to create a healthier society through technology. We do that by delivering smart workflows that connect people, systems, and data - making care more intelligent, efficient, and accessible. Whether it’s supporting clinicians, streamlining operations, or improving patient outcomes, we’re here to make a real difference in healthcare through digital innovation. About the Role In this 12 months Fixed Term Contract - You’ll be the first point of contact for clients using our Charmand eQstats software. You’ll play a vital role in ensuring a smooth and supportive experience for our users - triaging incoming support requests, resolving issues where possible, and escalating when needed. Key responsibilities Act as the first point of contact for all Charm and eQstats user support. Monitor and manage the support queue, ensuring service levels (SLAs) are met. Triage and prioritise incoming requests through Jira Service Desk. Resolve issues at first contact where possible, or elevate to Level 2 as needed. Maintain real‑time, accurate records of support requests. Support software testing and documentation updates. Contribute to process improvement initiatives to maintain quality standards. Participate in after‑hours support rotations (paid additionally once trained). About You You’re someone who thrives in a collaborative, service‑focused environment. You take pride in clear communication, strong relationships, and helping clients get the best out of their digital tools. You’ll ideally bring Experience providing Level 1 Help Desk or customer support, ideally in a healthcare or clinical setting. Or, experience in the healthcare industry in general. Strong communication and interpersonal skills, with the ability to manage challenging conversations professionally. Excellent attention to detail, organisation, and problem‑solving skills. Familiarity with Microsoft desktop applications. A background in healthcare, pharmacy, or oncology (highly regarded). Experience with software testing or implementation (an advantage). Join Today At Magentus, we live our values every day: One Team – We collaborate and support each other Constant Evolution – We embrace change and keep improving We Care – About our people, our customers, and our impact Make A Difference – We’re here to create real, positive change Trust – We do what we say and act with integrity What’s in it for you Flexible work options to support work‑life balance Learning and development programs to grow your career A supportive, inclusive team culture Opportunities to work across departments and expand your skills A purpose‑driven company where your work truly matters Ready to bring your energy and organisation to a team that cares? Apply now and help us make a difference at Magentus Seniority level Associate Employment type Full‑time Job function Customer Service Industries Technology, Information and Media Referrals increase your chances of interviewing at Magentus by 2x Get notified about new Customer Support Specialist jobs in Brisbane, Queensland, Australia. Brisbane, Queensland, Australia A$70,000.00-A$75,000.00 2 weeks ago #J-18808-Ljbffr
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Customer Support Specialist
vor 3 Wochen
City of Brisbane, Österreich Kaliba VollzeitThis range is provided by Kaliba. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$60,000.00/yr - A$75,000.00/yr Consultant at Kaliba - Dedicated to securing the best IT vendor and Technology talent in APAC Are you ready to join a dynamic and innovative MarTech SaaS company as a Customer...
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Customer Support Specialist
vor 2 Wochen
City of Hobart, Österreich Procreate VollzeitJoin to apply for the Customer Support Specialist role at Procreate . We’re looking for a dedicated Customer Support Specialist to help us serve our large and growing user base. We’re driven by the desire to deliver the best creative software experience for our global community. You’ll bring excellent communication skills, a genuine passion for helping...
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Customer Support Specialist
Vor 7 Tagen
City of Hobart, Österreich Procreate VollzeitOverview We’re looking for a dedicated Customer Support Specialist to help us serve our large and growing user base. We’re driven by the desire to deliver the best creative software experience for our global community. You’ll bring excellent communication skills, a genuine passion for helping people, and the ability to quickly understand both user...
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Customer Support Specialist
Vor 3 Tagen
City of Hobart, Österreich Procreate Ltd VollzeitWe’re looking for a dedicated Customer Support Specialist to help us serve our large and growing user base. We’re driven by the desire to deliver the best creative software experience for our global community. You’ll bring excellent communication skills, a genuine passion for helping people, and the ability to quickly understand both user needs and...
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Healthtech Customer Support Specialist
Vor 7 Tagen
City of Brisbane, Österreich Mable VollzeitA leading healthtech platform in Australia is seeking a Customer Support Specialist to enhance user experiences and engagement. In this role, you will assist the community in a fast-paced call center setting while providing support and guidance to help users achieve their goals. Ideal candidates will have 2-3 years of customer support experience, excellent...
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Customer Specialist Support Advisor
Vor 7 Tagen
City of Brisbane, Österreich Transurban VollzeitWorking at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions- building and operating safer, smarter, and more sustainable roads- to solve pressing transport challenges that are slowing cities down. About the role We’re seeking a Customer Specialist Support...
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Customer Support Specialist
vor 2 Wochen
Council of the City of Sydney, Österreich Hatch Vollzeit2 days ago Be among the first 25 applicants This is a Customer Support Specialist role with HiBob based in Sydney, NSW, AU == HiBob == Role Seniority mid level, junior Job Description More about the Customer Support Specialist role at HiBob Come and be you with us. Being a Bobber is all about being you. We want you to bring all parts of yourself to work,...
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Customer Specialist Support Advisor
Vor 7 Tagen
City of Brisbane, Österreich Transurban VollzeitWorking at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions- building and operating safer, smarter, and more sustainable roads- to solve pressing transport challenges that are slowing cities down.**About the role** We’re seeking a **Customer Specialist...
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Customer Support Specialist
Vor 3 Tagen
City of Melbourne, Österreich Boeing VollzeitCustomer Support Specialist page is loaded## Customer Support Specialistremote type: Onsite Joblocations: AUS - Port Melbourne, Australiatime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 12, 2026 (30+ days left to apply)job requisition id: JR Customer Support Specialist**Company:**Boeing Aerostructures Australia Pty Ltd*At...
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Customer Support Specialist
vor 3 Wochen
City of Melbourne, Österreich Education Perfect VollzeitJoin to apply for the Customer Support Specialist role at Education Perfect Be among the first 25 applicants Education Perfect has a suite of EdTech products designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment and insights tools,...
