Systems Development Engineer, Region Services

Job ID: | Amazon Web Services Australia Pty Ltd AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. We’re the team powering AWS’s global infrastructure, designing and operating the foundation that enables every AWS service worldwide. If you’re passionate about solving complex distributed systems challenges at unprecedented scale, you could help shape our next generation of cloud infrastructure. Key Job Responsibilities Support the refinement of system requirements, participate in the development and delivery of operability-related features such as system health monitoring, diagnostics, repair, and other self-healing automation. Develop or further existing application and system management tools and processes that reduce manual efforts and increase overall efficiency. Adapt and improve operations management systems and processes to accommodate rapid and increasing growth in systems and traffic. Participate in the design and execution of production acceptance tests and new hardware evaluations. Monitor the health of the fleet, automating system health, maintenance tasks, and reporting systems as needed. Participate in “on‑call” rotations to resolve incidents occurring out‑of‑hours. Must hold or be able to attain an Australian Government Security Vetting Agency clearance – see A Day in the Life A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day‑to‑day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency. The overarching goal is to deliver scalable services and ensure a high‑availability experience for our Region Services customers. About the Team Region Services provides the highest caliber Operational Solutions and Cleared Support for services within our Regions. We provide ‘hands‑on keyboard’ support to our service teams by deploying changes into these isolated regions, monitoring the results, and reporting any issues that are observed. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional. Basic Qualifications 1+ years of contributing to automation for new and current system experience. Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust. Experience with Linux/Unix. Preferred Qualifications Experience operating 24x7 high‑availability, distributed software applications and performance tuning software applications and optimizing fleet utilization. Understanding of network fundamentals (DNS, DHCP, TCP/IP, routing, load balancing, load shedding) and experience with monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic or similar). Experience scripting operating system tasks in Bash, Python, etc. and with Infrastructure as Code, (such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar). Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. #J-18808-Ljbffr