Customer Success Engineer

WHO WE ARE Tealium is the trusted leader in real-time Customer Data Platforms (CDP), helping organizations unify their customer data to deliver more personalized, privacy-conscious experiences. By providing clean, consented, and actionable data, Tealium empowers its customers to accelerate the adoption of AI and machine learning, fueling smarter personalization, predictive insights, and business outcomes at scale. More than 800 leading global brands trust Tealium to power their customer data strategies and deliver real-time, personalized experiences at scale. Team Tealium has members in nearly 20 countries serving customers across more than 30 countries. We are intentional about our WOWs (Ways of Work) culture, our investment in our team members, and how we care and connect. Tealium has strong investor backing and a portfolio of industry recognitions including patents and awards. WHAT WE ARE LOOKING FOR We are seeking a technically skilled, motivated, and customer-focused Customer Success Engineer to provide world-class support and solutions to our customers. The ideal candidate will have a technical background in web technologies, APIs, and digital marketing ecosystems and exceptional problem-solving abilities. This role requires an understanding of our platform's technical components, enabling you to troubleshoot complex issues, implement tailored solutions, and serve as a trusted technical advisor to our customers. This role is a bridge between the platform’s technical architecture and the client’s business requirements, including configuring and optimizing Tealium products, guiding integrations, and driving best practices in digital marketing and analytics. Ultimately, our Success Engineers ensure customers adopt Tealium’s solutions effectively and maximize the platform's potential to achieve their business goals. The ideal candidate will live in Melbourne and work from the office at least once per week, and be available for additional in-person collaboration as needed. YOUR DAY TO DAY Deliver exceptional customer experiences by providing timely and effective support, ensuring customer satisfaction at every interaction. Debug and analyze JavaScript code while creating clear and concise example code snippets to guide and assist customers. Communicate professionally and empathetically with customers through our ticketing system, email, and remote meetings. Empower customers by delivering thorough enablement sessions, helping them unlock the full value of our products and driving long-term engagement with the platform. Proactively troubleshoot and resolve complex technical issues, particularly those related to JavaScript tags, APIs, data discrepancies, and front-end code languages, ensuring seamless implementation and performance. Become an expert in Tealium products including Tealium IQ, AudienceStream, EventStream, and DataAccess. Contribute to our knowledge base to support internal and external content. WHAT YOU BRING TO TEALIUM 3-5 years of experience in client-facing and technical roles. Experience with reading, writing, and debugging JavaScript or other similar programming languages. Proficient in web technologies, including web development principles and frameworks. Hands-on experience with APIs for integrating vendor platforms and expertise with debugging tools such as browser developer tools and proxy tools. Strong familiarity with BI tools, databases, and SQL languages. Experience with digital marketing and web analytics platforms such as Adobe Analytics, Google Ads, Salesforce, or similar tools. Demonstrated ability to read, interpret, and apply technical documentation to solve problems. Interest in mobile app development and debugging techniques. Exceptional written and verbal communication skills and a meticulous attention to detail. Familiarity with Tealium products or a solid understanding of the AdTech ecosystem is a plus. WAGE TRANSPARENCY In several countries worldwide, including regions within the EMEA and APJ, employers are required or strongly encouraged to include salary ranges in job postings. Transparency is a core value at Tealium. We’re committed to providing clear and consistent compensation information to all applicants, regardless of location. This full-time position offers a base salary range of AU $110,000 to AU $135,000 (AUD) annually. The final offer is determined by job-related skills, experience, and qualifications. The role may also be eligible for a performance-based bonus and equity options. #LI-Remote #LI-KK1 WHY YOU WANT TO WORK HERE Tealium WOWs (Ways of Work), our award-winning culture that shapes how we think, act, and connect together. Mosaic, our commitment to diversity, equity and inclusion across our global team. Tealium Cares, offering paid volunteer time annually. Tealium Connects (remote-first working), remote work options and new hire home office stipends. Tealium Ownership, opportunity to participate in new hire equity grants. Tealium Time, flexible vacation policy and robust leave programs. Healium, health and wellness programs. Tealium LIFT (Learning is Facilitated at Tealium), professional development with on-demand courses. Health and Related Benefits Programs Collectively, we contribute our identities and experiences to form the mosaic of Team Tealium. Tealium is committed to an inclusive and respectful workplace and does not tolerate discrimination. *Offerings vary by level and location. #J-18808-Ljbffr