Customer Experience Coordinator

vor 7 Stunden

City of Melbourne, Österreich Continental Tyres Australia Vollzeit

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2024, Continental generated sales of €39.7 billion and currently employs around 190,000 people in 55 countries and markets. The Tyre Business Area is a key element of that offering. We work to ensure that your tyres will always offer excellent braking, maximum safety, and pure driving pleasure. That’s why Continental is one of the leading manufacturers of passenger and light truck tyres in Europe. We’re also one of the world's largest passenger tyre manufacturers in the original equipment and replacement market. A passion for mobility is at the heart of everything we do. And our goal is to make mobility cleaner, safer, more intelligent and affordable for everyone. Customer Experience Coordinator – 6 Month Contract Work Location: Collingwood, VIC Located at Continental Tyres Australian headquarters in Collingwood and reporting to the Customer Experience Manager, this role is responsible for providing customer service support in a fast‑paced customer‑centric environment. The Key Responsibilities Manage order and return processes end-to-end – Accurately process credits, reinvoices, and returns in SAP, ensuring all approvals and documentation are in place. Coordinate smooth returns – Work closely with service providers and the Market Distribution team to ensure tyres are collected on time, goods receipts are posted, and billing is finalised. Be the customer champion – Provide timely delivery updates, respond to enquiries, and proactively communicate to keep customers informed and satisfied. Resolve issues quickly – Raise cases in Salesforce, collaborate with internal teams, and follow through until complaints are resolved efficiently. Support marketing initiatives – Update and maintain spreadsheets for weekly specials, send promotional data to customers, and help drive engagement. Deliver insights – Prepare accurate weekly and monthly reports to support decision‑making and keep the team informed. About You Possess excellent communication and influencing skills. Available to work in rotating shifts between 8:00 am – 5:00 pm, Mon – Fri. Why Join Us? Modern and sustainably designed office space in Collingwood. Hybrid working options – one day from home per week. Thrive in a global leader driving sustainable mobility. Experience a collaborative culture with growth opportunities. Contribute to market‑leading products and strategic pricing impact. #J-18808-Ljbffr

  • Customer Experience Coordinator

    vor 3 Wochen

    City of Melbourne, Österreich Adflex Marketing Vollzeit

    Customer Experience Coordinator – Adflex Marketing | Richmond VIC | Full-time (Hybrid) Bring your passion for service, your love of people, and your sharp eye for detail. At Adflex, we’re a vibrant, growing company that values innovation, creativity, and collaboration. Our team culture is everything – grounded in respect, loyalty, fun, and always...

  • Operations & Customer Experience Coordinator

    Vor 4 Tagen

    City of Melbourne, Österreich Tony Bianco Vollzeit

    Operations & Customer Experience Coordinator Tony Bianco is Australia's leading fashion footwear brand, dedicated to celebrating individual style and cutting‑edge fashion. The brand beautifully blends the influences of High Street London and the vibrant spirit of Soho, New York. Known for its exceptional attention to detail, superior quality, and use of...

  • Customer Experience Coordinator

    Vor 2 Tagen

    City of Melbourne, Österreich ABN Group Vollzeit

    Who Are We? ABN Group is Australia’s leading construction, property, and finance company, operating across Victoria and Western Australia. We lead the market in every segment, from first homes to luxury residences, delivering the dream of home ownership. In Victoria, our brands include Boutique Homes and Homebuyers Centre. What’s On Offer Join our...

  • Customer Experience

    vor 2 Wochen

    City of Melbourne, Österreich Access Hardware Vollzeit

    A leading supplier in Australia is seeking a full-time Customer Service and Administration Coordinator. The role involves providing exceptional customer service, ensuring accurate order entry and invoicing, and supporting the team in their daily operations. Candidates should possess excellent customer service skills, strong organizational abilities, and the...

  • Customer Experience Coordinator

    vor 2 Wochen

    City of Brisbane, Österreich The Good Guys Vollzeit

    Join to apply for the Customer Experience Coordinator role at The Good Guys Join to apply for the Customer Experience Coordinator role at The Good Guys Get AI-powered advice on this job and more exclusive features. Company DescriptionAt JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate,...

  • Service Coordinator: Customer Experience

    Vor 4 Tagen

    City of Melbourne, Österreich FOSS Vollzeit

    A leading provider of innovative business solutions is seeking a dedicated Service Coordinator in Melbourne, Australia. This full-time role involves coordinating customer inquiries, providing support, and working collaboratively with teams to enhance service delivery. Ideal candidates have 2+ years in customer service and strong communication skills. Apply...

  • Customer Experience Coordinator

    vor 7 Stunden

    City of Melbourne, Österreich BlueScope Vollzeit

    BlueScope is an Australian‑born global success story spanning 15 countries. Our team of over 16500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society today and in the future. We’re proud of brands like COLORBOND steel...

  • Customer Experience

    vor 3 Wochen

    Council of the City of Sydney, Österreich Inject Vollzeit

    A renowned stone business in Australia, NSW, is seeking a Customer Service and Warehouse Coordinator. The role involves providing exceptional customer experiences, managing sales support tasks, and maintaining showroom standards. Ideal candidates will thrive in customer interactions and enjoy an active workplace with varied responsibilities. This position...

  • Brand & Customer Experience Coordinator

    Vor 6 Tagen

    Council of the City of Sydney, Österreich Fulcrum Vollzeit

    A growing national marketing business in Australia is seeking a Marketing and Customer Experience Coordinator. In this role, you'll create marketing materials and support customer interactions. Ideal candidates will have 1-3 years in marketing coordination or sales support, strong communication skills, and proficiency in design tools like Canva and Adobe....

  • Fleet & Customer Experience Coordinator

    vor 1 Woche

    City Of Stirling, Österreich Connect Source Vollzeit

    A customer service organization in Western Australia seeks a Customer Support & Fleet Services Coordinator to manage customer inquiries and provide Tier One technical support. Responsibilities include logging maintenance requests, generating repair quotes, and conducting performance meetings. The successful candidate will coordinate with internal teams and...