Administration Officer

Overview Make a difference every day to the lives of older Australians in need by joining the team at HammondCare. We provide expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation, led by our not-for-profit, Christian foundations and backed by research and clinical expertise. We’ve been caring for people for over 90 years, recruiting and developing passionate team members who can support older people through some of life’s most difficult circumstances. Whether it’s in our innovative residences, our hospitals, or at home, from the most complex situations to just offering a little help, we bring the same skill, experience and compassion to all we do. It\'s not just care, it\'s HammondCare. About the role The role of Administration Officer works within the Mission and Mission in Action of HammondCare to ensure the provision of high-level administrative support to the hospital\'s functionality. This is a fixed term full-time role located at Greenwich Hospital. Temporary relocation to Macquarie Hospital site during the Greenwich Hospital redevelopment from March 2026. HammondCare is a NSW Health-affiliated organisation; all NSW Health transferrable entitlements will be recognised. Key Responsibilities Administration activities and support Follow up and maintain current referral information Planning and coordinating appointments for clinicians and booking patients in for MDT using eMR Check-in and check-out and update patient status in eMR All patient appointments entered into eMR in an efficient and timely manner Notify and confirm patients\' appointments via email, SMS, letter and phone Support to clients/carers prior to telehealth appointments Effective liaison with LHD/external interpreter services, coordinating and booking appointments as required Provision of accurate patient information and update of patient medical records Provide thorough training to new or relief staff covering RTU to ensure administration processes are consistent Provide office support services such as photocopying and scanning/faxing, and using all office computer systems effectively Support reception cover and respond to internal and external enquiries as needed Enter and maintain referral details into the case conferencing database Prepare weekly patient list for case conference Prepare and send GP discharge letters as per case conference About you Able to provide high-level administrative and organisational support in a health environment Demonstrated problem-solving, prioritisation and communication skills Experience with Microsoft Office and Health Information Systems (desirable) Comprehensive experience in working in a flexible, multi-skilled team environment High-level interpersonal, communication and customer service skills Ability to respond appropriately to challenging behaviours of patients Capable of working autonomously and effectively following directions Multicultural sensitivity and/or experience working in a multicultural setting Understanding medical terminology is desirable A current driver\'s licence and safe driving record Benefits Market-leading remuneration Salary packaging; $15,900 annually for living expenses, plus up to $2,650 each year for entertainment benefits Leave benefits – purchased additional annual leave Reward and Recognition Program Fitness Passports: full facility access can include gyms, group classes and pools for you and your family Free independent, confidential counselling services and wellbeing resources available through our Employee Assistance Program (EAP) for you & your family Exclusive discounts at MyCar services, and discounts with JB HI-FI, The Good Guys, Optus, Dell and Samsung Ready to apply Ready to make a change? Apply now by clicking the below link. HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We thrive on creating an equal employment environment where everyone from any background can be themselves. All shortlisted applicants for these positions will be asked to consent to a criminal record check, immunisation screening and vaccination compliance checks. NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales, the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today. #J-18808-Ljbffr