Customer Care Consultant

Posted Thursday 20 November 2025 at 2:00 pm Customer Care Consultant (Casual) Be the first call that makes someone’s day. Make a difference supporting communities every day Enjoy growth and career pathways across PICA Group Turn tricky customer moments into positive outcomes The impact you’ll have: Our Customer Care team is the front line of our business. Every call is a chance to create confidence, resolve an issue, and help communities thrive. This role matters because you’re not just answering queries, you’re setting the tone for the customer experience and ensuring owners, agents, and colleagues feel supported from the very first interaction. What surprises people about working with us? Many of our leaders started in entry-level roles, we genuinely promote from within. What you’ll do On the phones, helping people. That’s your rhythm. Some calls are quick questions, others are trickier. You’ll never know what’s next, and that’s what keeps it interesting. Each day you’ll focus on what matters most: Resolve queries at first contact whenever possible. Nothing beats fixing it fast. Answer inbound calls through our Genesys system. Listen carefully, clarify needs, and either resolve or direct queries quickly. Support owners and agents with record searches and guidance. Escalate complex issues when needed. Backup your teammates when call volumes peak, and share what you’ve learned along the way. Keep service professional and courteous, even under pressure. Simplicity and clarity matter. What you’ll bring To succeed from day one, you’ll bring A natural customer focus that is courteous, empathetic, and resilient under pressure. Clear written and verbal communication skills (say it straight). Confidence in handling difficult conversations and calming upset customers. Strong accuracy and attention to detail; you check twice. Ability to manage high volumes, balance competing priorities, and meet deadlines. A collaborative approach where you’re quick to step in and help your colleagues. What’s in it for you Growth : We’ll support your growth with accredited training and clear career steps. Flexibility : Balance work and life with structured shifts and 50/50 hybrid options. Challenge : No two calls are the same. Belonging : Join a team that collaborates, laughs, and shares wins. Giving Back : Help improve community living. Your work has an impact where people leave. PICA Perks : Discounts and wellbeing programs that support life inside and outside of work. Who is PICA Group? We’re Australia’s leading strata and property services provider, with a trusted network of specialists in strata and facilities management, property development, debt recovery and legal services. For more than 70 years, we’ve enhanced community living by caring for one of our customers’ most valuable assets, their home. Everything we do is guided by our values: Say is Straight | Collaborate | Simplicity | Focus on Solutions | Delight the Customer| Get Things Done How to apply If you're ready for that next step in your career and want to join an industry leader at an exciting period of transformation, please apply via the link. PICA we value diversity and encourage a speak up culture where our people bring their whole selves to work to enhance community living for all. For up-to-date information about PICA Group, visit us: You must have the right to live and work in this location to be considered for this opportunity. It is PICA Group’s policy not to accept speculative CV’s from Agencies, unless the role has been released directly to the agency. Should we require any assistance from agencies on any roles a member of the Talent Acquisition team will contact agencies directly. #J-18808-Ljbffr