Complaints Specialist
vor 3 Wochen
Senior Recruitment Consultant at Talent International Complaints Specialist - Superannuation Day rate contract until April 30th, 2026 | Hybrid (3 days WFH, 2 days on-site) | Healthy day rates. Our client, a leading name in the superannuation industry, is seeking an experienced Complaints Specialist to join their team. In this role, you'll take ownership of both internal and external complaints management, ensuring fair outcomes and compliance with regulatory standards. Responsibilities Manage and administer the internal dispute resolution process. Deal with any complaints that are made through the external dispute resolution body, Australian Financial Complaints Authority (AFCA) or litigation in consultation with the internal Legal team. Liaise with employees to obtain all necessary information relevant to a complaint. Meet with Legal & Secretariat as required to obtain advice relating to the complaint. Liaise with Risk & Compliance as necessary relating to complaints. When necessary, respond to correspondence from the regulators or external dispute resolution bodies. Complete initial analysis of the root cause of complaints and make recommendations to ensure that controls are appropriately enhanced if needed. Maintain and administer the complaints register. About You Full Australian working rights. At least 3 years' experience in a similar or related role within the superannuation industry RG 146 Accreditation is highly advantageous. Excellent product based superannuation knowledge. Excellent written and communication skills. Excellent research and analytical skills. Excellent knowledge of corporate and retail superannuation. Desired Skills and Experience Full Australian working rights. At least 3 years' experience in a similar or related role within the superannuation industry RG 146 Accreditation is highly advantageous. Excellent product based superannuation knowledge. Excellent complaint management skills. Excellent written and communication skills. Excellent research and analytical skills. Excellent knowledge of corporate and retail superannuation. Apply Submit your resume, or for further information please contact #J-18808-Ljbffr
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Complaints & Resolution Specialist
vor 2 Wochen
City of Melbourne, Österreich MUFG Pension & Market Services VollzeitJoin to apply for the Complaints & Resolution Specialist role at MUFG Pension & Market Services A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a...
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Service and Escalated Complaints Specialist
Vor 7 Tagen
City of Melbourne, Österreich Telecommunications Industry Ombudsman VollzeitService and Escalated Complaints Specialist Posted: 24/11/2025 Closing Date: 08/12/2025 Job Type: Permanent - Full Time Job Category: Call Centre and Customer Service At the Telecommunications Industry Ombudsman (TIO), we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.The TIO’s vision is for a...
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Dispute Resolution Specialist
vor 2 Wochen
City of Melbourne, Österreich Australian Financial Complaints Authority VollzeitA financial ombudsman organization in Victoria is seeking a Dispute Resolution Specialist to manage complex cases and drive financial fairness. The role involves reviewing complaints, communicating effectively with stakeholders, and employing strategic thinking. Candidates with experience in complaint handling and strong organizational skills are encouraged...
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Incidents & Complaints Specialist
vor 4 Wochen
Council of the City of Sydney, Österreich Mable VollzeitIncidents & Complaints Specialist – Mable Join our dedicated Incident & Complaints Team to manage incidents and complaints efficiently, ensuring compliance with regulatory and organisational standards while fostering a culture of quality and safety. About Mable Mable is one of Australia’s leading health‑tech platforms, connecting people with disability...
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General Insurance Dispute Resolution Specialist
vor 2 Wochen
City of Melbourne, Österreich Australian Financial Complaints Authority VollzeitA financial ombudsman organization in Melbourne seeks a Dispute Resolution Specialist to facilitate and resolve complaints in the general insurance sector. The role involves reviewing complaints, conducting investigations, and applying compliance criteria effectively. Ideal candidates should have experience in financial services with strong communication and...
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Incidents & Complaints Specialist
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City of Melbourne, Österreich Mable VollzeitHomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us: We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care We believe in technology as an...
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Dispute Resolution Specialist
vor 2 Wochen
City of Melbourne, Österreich Australian Financial Complaints Authority VollzeitDispute Resolution Specialist – General Insurance at Australian Financial Complaints Authority Location: Melbourne, Victoria, Australia Seniority level: Not Applicable Employment type: Full-time Job function: Finance Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints...
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Fairness-Driven General Insurance Dispute Specialist
vor 15 Stunden
City of Melbourne, Österreich Australian Financial Complaints Authority Limited VollzeitA progressive financial ombudsman organization seeks a Dispute Resolution Specialist to manage consumer complaints within general insurance. Responsibilities include reviewing unresolved complaints, applying resolution criteria, and facilitating negotiations. The ideal candidate will have expertise in complaint handling, excellent communication skills, and a...
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Customer Communications
vor 1 Woche
Council of the City of Sydney, Österreich Fetch ? VollzeitCustomer Communications & Complaints Specialist Fetch Sydney, New South Wales, Australia Fetch is how modern pet parents give their pets the best care . One pink app
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Dispute Resolution Specialist
vor 15 Stunden
City of Melbourne, Österreich Australian Financial Complaints Authority Limited VollzeitDispute Resolution Specialist – General Insurance Australian Financial Complaints Authority Join to apply for the Dispute Resolution Specialist - General Insurance role at Australian Financial Complaints Authority Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints...
