Level 1 Service Desk Agent
vor 1 Tag
We are looking for a Level 1 Service Desk Agent to join our dynamic support team. In this role, you will be the first point of contact for users experiencing technical issues, providing timely and effective resolutions. You will diagnose and troubleshoot hardware, software, and network-related problems, ensuring excellent customer service and user satisfaction. Key Responsibilities: Serve as the first point of contact for IT/Telco support queries via phone, email, and ticketing system. Troubleshoot and resolve Level 1 technical issues related to hardware, software, and networks. Escalate complex incidents to higher-level support teams when necessary. Log and track all service requests, ensuring timely follow-ups and resolution. Assist with password resets, account setups, and software installations. Provide clear and concise technical guidance to end-users. Document common issues and solutions to enhance knowledge sharing. Skills & Experience: Previous experience in a similar IT/Telco support or service desk role (preferred but not essential). Basic understanding of Windows and/or macOS operating systems. Familiarity with Active Directory, Office 365, and remote desktop tools. Strong troubleshooting and problem-solving skills. Excellent verbal and written communication skills. Ability to prioritize tasks and work effectively under pressure. Customer-focused mindset with a proactive approach to issue resolution. Desirable Qualifications: CompTIA A+, ITIL Foundation, or other relevant certifications (desirable but not required). Experience using IT service management (ITSM) tools and ticketing systems. What We Offer: Career progression opportunities within the wider support team. Ongoing training and development to enhance your technical skills. A collaborative and supportive team environment. If you're an enthusiastic problem-solver with a passion for technical support, we'd love to hear from you Apply today and start your journey with us. #J-18808-Ljbffr
-
City of Greater Bendigo, Österreich Early Start Australia VollzeitA community-focused organization in Bendigo is seeking a Help Desk Agent – Level 1 to provide essential technical support to staff. This full-time role involves troubleshooting tech issues, managing support tickets, and ensuring the reliability of IT services to enhance therapy outcomes. The ideal candidate should have previous helpdesk experience, strong...
-
Senior IT Service Desk Agent
vor 2 Wochen
Council of the City of Sydney, Österreich Commonwealth Bank VollzeitA leading financial institution in Australia is seeking an experienced Service Desk Agent to provide high-quality technical support to colleagues. This role involves troubleshooting technical issues, logging and tracking problems, and ensuring excellent customer service. The ideal candidate will have experience in a Service Desk environment and strong...
-
Service Desk Agent
vor 2 Wochen
Council of the City of Sydney, Österreich Commonwealth Bank VollzeitAbout the Team End User Experience (EUX) build, run and monitor some of the Group’s largest platforms and systems. The role we play and the work we do empowers our people to achieve more, and provides our customers with better outcomes. Joining EUX means you’ll be working with a group of people dedicated to delivering the best workplace technology...
-
Service Desk Agent
vor 1 Woche
Council of the City of Sydney, Österreich CommBank VollzeitEnd User Experience (EUX) build, run and monitor some of the Group's largest platforms and systems. The role we play and the work we do empowers our people to achieve more, and provides our customers with better outcomes. Joining EUX means you'll be working with a group of people dedicated to delivering the best workplace technology experience for all teams...
-
Level 1 Service Desk Technician
vor 4 Wochen
Council of the City of Sydney, Österreich Xprt Dev VollzeitOn-site Posted 2 days ago Microsoft 365 Technical Support Level 1 – Start Your IT Career with Emerging IT Are you looking to kickstart your IT career and gain hands‑on experience with Microsoft 365? At Emerging IT, we’ve been delivering high‑quality IT solutions to over 280 businesses across Australia for 24 years. As a leading Managed Service...
-
Service Desk Agent
vor 2 Wochen
Council of the City of Sydney, Österreich Commonwealth Bank VollzeitAbout the Team: End User Experience (EUX) build, run and monitor some of the Group’s largest platforms and systems. The role we play and the work we do empowers our people to achieve more, and provides our customers with better outcomes. Joining EUX means you’ll be working with a group of people dedicated to delivering the best workplace technology...
-
Level 1 - Service Desk Technician
vor 4 Wochen
Council of the City of Ryde, Österreich Total Computer Technology VollzeitPosition in a well established Managed Service Provider Fun, fast paced team environment. On the job training provided. Vast potential for career growth. Job Overview An excellent opportunity has arisen for a motivated individual who has the desire to embark on a career in IT with a reputable and expanding IT Managed Service Provider. The Level 1 - Service...
-
Entry-Level IT Support Desk — Growth
vor 1 Tag
Council of the City of Sydney, Österreich Arrow Voice and Data VollzeitA leading tech support company in Australia is seeking a Level 1 Service Desk Agent to provide first-line IT support. In this role, you will troubleshoot hardware, software, and network issues while ensuring excellent customer service. Ideal candidates have a basic understanding of Windows/macOS and experience in IT support. Opportunities for career...
-
IT Service Desk Technician: Level 1–2 Support
vor 2 Wochen
Council of the City of Sydney, Österreich Thales VollzeitA leading technology company in Australia is seeking a Service Desk Technician to deliver exceptional IT support for end-users. The role involves providing Level 1-2 support, troubleshooting technical issues, and ensuring customer satisfaction. Applicants must have at least 2 years of customer-focused technical support experience and be willing to learn new...
-
IT Service Desk Agent: User Experience Support
vor 2 Wochen
Council of the City of Sydney, Österreich Commonwealth Bank VollzeitA leading financial institution in Sydney is seeking an experienced Service Desk Agent to provide technical support and excellent customer service to colleagues. You will handle technical issues via phone and email, log, track, and resolve them promptly, while also participating in improving the IT Service Desk knowledge base. The ideal candidate has proven...
