Service Desk Agent
Vor 6 Tagen
About the Team: End User Experience (EUX) build, run and monitor some of the Group’s largest platforms and systems. The role we play and the work we do empowers our people to achieve more, and provides our customers with better outcomes. Joining EUX means you’ll be working with a group of people dedicated to delivering the best workplace technology experience for all teams across the Group. We’re focused on providing the latest tools, technology, and resources to enhance the way our teams work together. Do work that matters We are seeking a experienced customer service representative to join our IT Service Desk team. As a Service Desk Agent, you will be responsible for providing technical support to our colleagues via phone, email, and other communication channels. You will work closely with other members of the IT Service Desk team to troubleshoot technical issues and provide excellent customer service to our CBA colleagues. To be successful in this role, some of the broad roles and responsibilities may include: Provide technical support to CBA colleagues via phone, email, and other communication channels Log, track, and resolve technical issues in a timely manner Escalate complex issues to appropriate technical teams Provide excellent customer service to colleagues Participate in the maintenance and improvement of the IT Service Desk knowledge base Communicate with colleagues to provide updates on issue resolution status We’re interested in hearing from people who possess the following: Proven experience in a Service Desk or IT support leadership role. Strong technical troubleshooting skills with the ability to support team members in resolving issues. Familiarity with ITIL principles and service management best practices (preferred). Working with us Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on . Advertising End Date: 08/12/2025 #J-18808-Ljbffr
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Service Desk Agent
Vor 4 Tagen
Council of the City of Sydney, Österreich Commonwealth Bank VollzeitAbout the Team End User Experience (EUX) build, run and monitor some of the Group’s largest platforms and systems. The role we play and the work we do empowers our people to achieve more, and provides our customers with better outcomes. Joining EUX means you’ll be working with a group of people dedicated to delivering the best workplace technology...
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Senior IT Service Desk Agent
Vor 4 Tagen
Council of the City of Sydney, Österreich Commonwealth Bank VollzeitA leading financial institution in Australia is seeking an experienced Service Desk Agent to provide high-quality technical support to colleagues. This role involves troubleshooting technical issues, logging and tracking problems, and ensuring excellent customer service. The ideal candidate will have experience in a Service Desk environment and strong...
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IT Service Desk Agent: User Experience Support
vor 7 Stunden
Council of the City of Sydney, Österreich Commonwealth Bank VollzeitA leading financial institution in Sydney is seeking an experienced Service Desk Agent to provide technical support and excellent customer service to colleagues. You will handle technical issues via phone and email, log, track, and resolve them promptly, while also participating in improving the IT Service Desk knowledge base. The ideal candidate has proven...
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Guest Service Agent
vor 1 Woche
Council of the City of Sydney, Österreich Capella Hotels and Resorts VollzeitJoin us in the Guest Service Agent - Front Desk role at Capella Hotels and Resorts . About Capella Sydney: Nestled in the heart of Sydney, Capella Sydney offers discreet luxury within the golden sandstone walls of a heritage building. An urban oasis where modern elegance meets historical charm, the hotel is home to meticulously curated artworks and interiors...
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Guest Services Agent
vor 3 Wochen
Council of the City of Sydney, Österreich The Grace Hotel VollzeitSituated in the heart of Sydney's CBD, The Grace Hotel is housed in the elegantly restored 1930 Neo Gothic Grace Building. Heritage-listed, the iconic exterior is complemented by the charming Art Deco interiors. The Role We are seeking an individual to illustrate exemplary communication skills and display a total customer service focus to our guests and team...
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Hybrid IT Service Desk Agent
Vor 2 Tagen
City of Hobart, Österreich CommBank VollzeitA major Australian financial institution is seeking an experienced Service Desk Agent to join their IT Service Desk team in Hobart, Tasmania. In this role, you will provide technical support to colleagues through various channels and ensure timely issue resolution. The ideal candidate should have a background in IT support, strong troubleshooting skills, and...
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Guest Services Agent
vor 3 Wochen
Council of the City of Sydney, Österreich Castlereagh Boutique Hotel VollzeitFront Office & Guest Services (Hospitality & Tourism) Casual/Vacation @ $30 - $40 per hour We are looking for a Guest Services Agent for Castlereagh Boutique Hotel reporting directly to the Front Office Manager. A rare vacancy is now open for a “hands on”, passionate Front Desk Receptionist at our historic hotel in the CBD. About the role Maintain an...
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Guest Service Agent
Vor 4 Tagen
Council of the City of Sydney, Österreich Meriton Suites VollzeitCompany Description Meriton Suites is the largest owner-operator of apartment-style hotel accommodation in Australia, featuring 23 locations across Sydney, Brisbane, the Gold Coast, Canberra, and Melbourne. With 6,210 suites and 8,368 bedrooms, we provide spacious, fully equipped accommodations designed to meet the needs of diverse travelers. Guests enjoy...
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Senior IT Service Desk Analyst
vor 7 Stunden
Council of the City of Sydney, Österreich NTT VollzeitA leading technology services company is seeking a Managed Services Service Desk Agent to serve as the first point of contact for clients. This role entails problem-solving through call and ticket management, requiring ITIL knowledge and strong communication skills. Candidates should have a technical diploma or equivalent, with preferred experience in a call...
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Service Desk Analyst
vor 7 Stunden
Council of the City of Sydney, Österreich NTT VollzeitMake an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed...
