Senior Housing Officer
Vor 7 Tagen
You will manage complex social housing and housing assistance services and supervise Housing Officers delivering direct services to customers in person over the front counter, by telephone, correspondence, in the field and through outreach services in the community. Field work is a regular requirement of this role. Conditions in the field are changeable and can be volatile, requiring varying degrees of vigilance and management of risk. Responsibilities Approve high and very high need social housing applications and transfers, and quality assure application assessments. Develop effective professional relationships with stakeholders to improve customer outcomes and processes and manage formal internal and external complaints and facilitating resolutions. Represent the department in appeals and attend the Queensland Civil and Administrative Tribunal. Supervise team activities and exercise delegation as required, including monitoring performance, workload management and addressing operational issues. Manage and assess properties, conducting condition appraisal inspections and providing advice on maintenance requirements. Contribute to portfolio renewal plans and implementation of property developments. Lead and ensure the establishment and maintenance of a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations. Ensure meetings with customers in their homes regularly, recognising that conditions are changeable and can be volatile, requiring varying degrees of vigilance and management of risk. Regional roles may involve intrastate travel overnight. Skills You Will Need Actively work to understand customers and stakeholders, encouraging a strong customer-focus and building understanding of customer perspectives within the team. Demonstrate a balanced approach to managing conflicting demands and comfortably handle risk and uncertainty. Readily share your knowledge and experience, acting as a coach, mentor, role model and sounding board for others. Demonstrate clear and concise written and verbal communication, modelling open communication by actively and attentively listening to others. Demonstrate strong skills, knowledge and expertise in service delivery. Model professional, ethical and culturally sensitive behaviour and consistently apply those standards to yourself and others. Mandatory Requirement Class C driver's license. Applications will remain current for 12 months. Occupational group Administration #J-18808-Ljbffr
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Housing Officer
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vor 3 Wochen
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