Technicial Support Officer

vor 2 Wochen


City of Melbourne, Österreich LG Energy Solution Australia Vollzeit

LG Energy Solution is one of the world’s largest lithium-ion battery manufacturers with a market-leading position in advanced batteries for grid-scale, home battery, and automotive applications. Our advanced lithium-ion battery technology is the product of over 25 years of experience in the development and production of mobile batteries and large format batteries for automotive and energy storage systems (ESS). LG Energy Solution’s commitment to technology leadership coupled with efficient and high-quality manufacturing processes produces batteries that exhibit the highest levels of safety, performance, and reliability. About the job We are looking for a talented and experienced Customer technical support professional to join our team in Mulgrave, Victoria. The ideal candidate will need to have an understanding of home battery technology and be able to provide excellent customer support and technical assistance. Responsibilities Provide technical support to customers regarding battery storage systems, inverters, and related electrical equipment via phone, email etc. Diagnose and resolve technical issues through phone, email, or on-site assistance when required Develop and implement customer support processes and procedures Assist customers with product usage, installation, and maintenance guidance Analyze customer data and trends to identify opportunities for improvement Collaborate with internal teams to elevate and resolve complex issues Preparation of technical reports to support evidence of compliance with technical and safety requirements. Qualifications & Requirements Bachelor's degree in Electrical, or Renewable Engineering or any equivalent qualification Strong understanding of Solar inverters and battery systems. Proven work experience in technical support, electrical engineering, or a related field Relevant certifications or licences in the electrical/renewable energy sector will be highly regarded Excellent problem-solving skills and strong communication abilities Ability to work independently as well as part of a team What we offer Permanent full-time position with career growth opportunities Supportive work environment within a dynamic industry Competitive salary package based on experience and qualifications Working hours 9am to 5pm Monday to Friday If interested, please send yourresumeandcover letterexplaining your desire and experienceto work in the renewable sector.Please note only shortlisted applications will be contacted. #J-18808-Ljbffr


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