Officer, Hospitality

Apply now Job no: Work type: Full-timeLocation: Melbourne - BurwoodCategories: Hospitality Benefits for working with us At Deakin, we offer more than just a job — we offer a lifestyle. Across our campuses in Geelong, Melbourne, and regional Victoria, you’ll find everything you need to thrive: on-site childcare, gyms, medical centres, cafes, accessible public transport, and convenient parking. Enjoy flexible working arrangements that support your work-life balance, generous leave entitlements including extended parental leave and the option to purchase additional time off, plus a wide range of staff discounts on travel and more. Our health and wellbeing services, ongoing professional development opportunities, and inclusive, supportive culture make Deakin a place where you can grow — whether you're working remotely or immersed in the vibrant energy of campus life. As a Hospitality Officer, you will: Deliver and coordinate operational activities and high‑end customer services, ensuring that guest experiences exceed expectations and compliments the venue. Build and maintain relationships with a diverse range of stakeholders including staff, corporate partners, suppliers, contractors, clients, and visitors. Liaise with stakeholders to support the delivery of corporate events and catering and the development of collaborative partnerships. Respond to customer concerns and complaints with professionalism and efficiency, resolving issues where possible, and escalating for resolution where necessary, ensuring a positive customer experience. Support the planning and delivery of events by coordinating logistics, contributing ideas for service enhancements, and ensuring operational readiness. To be successful, you’ll have: Completion of a Degree without subsequent relevant work experience; or Completion of an Associate Diploma and at least two years subsequent relevant work experience; or Completion of a Post‑Trades Certificate or Advanced Certificate and extensive relevant experience as a Technician; or An equivalent combination of relevant experience and/or education/training. Experienced knowledge of food, produce and service cultures. Responsible Service of Alcohol (RSA) certification. Special Requirements This position requires the incumbent to work outside business hours. This position is a flexible ordinary hours span position which offers additional loadings to salary as per clause 43.3 of Deakin’s Enterprise Agreement. This position requires the incumbent to hold a current Working with Children Check. Here’s how to apply: Please submit your updated resume and a short cover letter outlining your skills and experience. For a copy of the position description, please see below: Applications for this position close on Wednesday 10th of December. Are You Ready? Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community. We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success. We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders. Advertised: 26 Nov 2025 AUS Eastern Daylight TimeApplications close: 10 Dec 2025 AUS Eastern Daylight Time #J-18808-Ljbffr