Officer, Hospitality

vor 2 Wochen

City of Melbourne, Österreich Deakin University Vollzeit

Officer, Hospitality Join Deakin University as an Officer, Hospitality and support seamless guest services across our campuses in Geelong, Melbourne, and regional Victoria. Benefits for working with us At Deakin, we offer more than just a job – we offer a lifestyle. Across our campuses in Geelong, Melbourne, and regional Victoria, you’ll find everything you need to thrive: on‑site childcare, gyms, medical centres, cafes, accessible public transport, and convenient parking. Enjoy flexible working arrangements that support your work‑life balance, generous leave entitlements including extended parental leave and the option to purchase additional time off, plus a wide range of staff discounts on travel and more. Our health and wellbeing services, ongoing professional development opportunities, and inclusive, supportive culture make Deakin a place where you can grow – whether you're working remotely or immersed in the vibrant energy of campus life. As a Hospitality Officer, you will: Deliver and coordinate operational activities and high‑end customer services, ensuring that guest experiences exceed expectations and compliment the venue. Build and maintain relationships with stakeholders including staff, corporate partners, suppliers, contractors, clients, and visitors. Liaise to support the delivery of corporate events, catering and the development of collaborative partnerships. Respond to customer concerns and complaints with professionalism and efficiency, resolving issues where possible, and escalating where necessary to ensure a positive experience. Support the planning and delivery of events by coordinating logistics, contributing ideas for service enhancements, and ensuring operational readiness. To be successful, you’ll have: Completion of a degree without subsequent relevant work experience; or Completion of an associate diploma and at least two years subsequent relevant work experience; or Completion of a post‑trades certificate or advanced certificate and extensive relevant experience as a technician; or An equivalent combination of relevant experience and/or education/training. Experienced knowledge of food, produce and service cultures. Responsible Service of Alcohol (RSA) certification. Special Requirements This position requires the incumbent to work outside business hours. This position is a flexible ordinary hours span position which offers additional loadings to salary as per clause 43.3 of Deakin’s Enterprise Agreement. This position requires the incumbent to hold a current Working with Children Check. How to apply Please submit your updated resume and a short cover letter outlining your skills and experience. Applications for this position close on Wednesday 10th of December. We are an equal opportunity employer We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders. Seniority level Mid‑Senior level Employment type Full‑time Job function Other Higher Education (industry) #J-18808-Ljbffr

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