Customer Care Executive | Port Melbourne
vor 1 Woche
Are you a highly motivated and customer-focused professional with a knack for building relationships and spotting business opportunities? Do you thrive in a dynamic, phone-based environment where your negotiation skills directly impact business growth? At Rentokil Initial we are seeking an extraordinary individual to join our team as a Customer Care Executive on a Permanent Full time basis. This role will be an office based position in our Port Melbourne Office. Reporting to the Customer Service Manager, you will be the strategic anchor for our valuable business customer portfolio. This phone-based role is essential for deepening client relationships, driving retention, and actively promoting growth through focused inbound and outbound engagement. The key responsibilities for this position include: Forecast and track retention metrics Resolve problems aligned to complaint resolution and customer in jeopardy procedures Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors Management of customer escalations Administer and prioritize all customer tasks and ensure achievement of all deadlines within required time frame Maintain accurate records of all retention activities Actively identify new business opportunities and communicate to the internal teams Proactively support the Customer Service, Sales and Operations teams to achieve targets and deliverables. Provide a response and resolution to all customer queries within defined timeframes To be successful, you will need to have the following: Minimum 1 year experience in a Sales, Account Management, or Customer Service roles. Highly developed negotiation skills to ensure contractual obligations are met Demonstrated skills in B2B sales development Highly effective time management skills Intermediate computer and system skills Able to work calmly under pressure while multi-tasking Proven problem-solving skills Ability to work in a team environment to support colleagues Professional, reliable, and punctual. Meeting Deadlines and KPIs' on a daily/monthly basis High attention to detail Outstanding verbal and written communication skills Working from office Monday to Friday Benefits of being part of the Initial Hygiene team: Free Onsite Parking Attractive opportunities to earn commissions Comprehensive induction and training Access to an employee assistance program, for you and your family Ongoing learning and development Career Progression The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background checks. Female and indigenous candidates urged to apply About Rentokil Initial At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities. In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 66,000 people across more than 90 countries, supporting over 5 million customers. #J-18808-Ljbffr
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Customer Care Executive | Port Melbourne
vor 1 Woche
City of Melbourne, Österreich Rentokil Initial Hong Kong VollzeitCustomer Care Executive | Port Melbourne Apply for the Customer Care Executive | Port Melbourne role at Rentokil Initial Hong Kong . Are you a highly motivated and customer‑focused professional with a knack for building relationships and spotting business opportunities? Do you thrive in a dynamic, phone‑based environment where your negotiation skills...
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Customer Care Executive
Vor 6 Tagen
City of Melbourne, Österreich Rentokil Initial Australia VollzeitCustomer Care Executive At Rentokil Initial we are seeking an extraordinary individual to join our team as a Customer Care Executive on a Permanent Full time basis. This role will be an office based position in our Port Melbourne Office. Reporting to the Customer Service Manager, you will be the strategic anchor for our valuable business customer portfolio....
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Customer Relationship Officer
vor 1 Woche
City of Melbourne, Österreich Repair Hub VollzeitCustomer Relationship Officer - Port Melbourne Repairhub is Australia’s leading network of national automotive repair centres. We are an award-winning employer, with 23 sites around Australia in Sydney, Melbourne, Brisbane and Canberra. We’re pleased to host a fantastic workforce of 600 team members who thrive to deliver quality vehicle repairs for...
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Customer Relationship Officer
vor 1 Woche
City of Melbourne, Österreich Repair Hub VollzeitCustomer Relationship Officer - Port Melbourne WHO WE ARE Repairhub is Australia’s leading network of national automotive repair centres. We are an award‑winning employer with 23 sites across Sydney, Melbourne, Brisbane and Canberra, employing a strong workforce of 600 team members who thrive to deliver quality vehicle repairs for thousands of happy...
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Customer Experience Lead Port Melbourne
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City of Melbourne, Österreich Repair Hub VollzeitA leading automotive service center is seeking a Customer Relationship Officer for a full‑time position in Port Melbourne. The ideal candidate will welcome customers, manage inquiries, and handle various administrative tasks. Strong customer service and administrative skills are essential. This role offers an attractive salary package, job security,...
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Customer Care Specialist — Growth
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City of Melbourne, Österreich Good Optical Services VollzeitA reputable optical supplier in Port Melbourne is seeking a full-time Customer Service Representative. The ideal candidate should have at least 1 year of experience in customer service, strong communication skills, and proficiency in MYOB and CRM software. The role involves responding to customer inquiries, assisting with product information, and supporting...
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B2B Customer Success
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City of Melbourne, Österreich Rentokil Initial Australia VollzeitA leading hygiene services provider is seeking a Customer Care Executive for their office in Port Melbourne. This permanent, full-time role focuses on nurturing valuable client relationships, resolving issues, and maintaining retention metrics. Ideal candidates have experience in sales or customer service, outstanding communication skills, and the ability to...
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General Manager
vor 1 Woche
City of Melbourne, Österreich Hazel Executive & Boards VollzeitGeneral Manager – City Infrastructure Shape the future of one of Melbourne's most vibrant and diverse coastal cities. Executive leadership opportunity reporting to a well-regarded CEO. Impactful role improving community experience and liveability. About City of Port Phillip The City of Port Phillip is a dynamic and diverse inner Melbourne municipality,...
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General Manager
Vor 6 Tagen
City of Melbourne, Österreich Hazel Executive and Boards VollzeitGeneral Manager – City Infrastructure Shape the future of one of Melbourne’s most vibrant and diverse coastal cities Executive leadership opportunity reporting to a well-regarded CEO Impactful role improving community experience and liveability About City of Port Phillip The City of Port Phillip is a dynamic and diverse inner Melbourne municipality,...
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City of Melbourne, Österreich Repair Hub VollzeitA leading automotive service center in Port Melbourne is seeking a Customer Relationship Officer for a full-time position. You will welcome customers, manage inquiries, and handle various administrative tasks. Ideal candidates are enthusiastic team players with strong customer service and administrative skills. The role offers an attractive salary package,...
