Customer Care Executive
Vor 5 Tagen
Customer Care Executive At Rentokil Initial we are seeking an extraordinary individual to join our team as a Customer Care Executive on a Permanent Full time basis. This role will be an office based position in our Port Melbourne Office. Reporting to the Customer Service Manager, you will be the strategic anchor for our valuable business customer portfolio. This phone-based role is essential for deepening client relationships, driving retention, and actively promoting growth through focused inbound and outbound engagement. The key responsibilities for this position include: Forecast and track retention metrics Resolve problems aligned to complaint resolution and customer in jeopardy procedures Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors Management of customer escalations Administer and prioritize all customer tasks and ensure achievement of all deadlines within required time frame Maintain accurate records of all retention activities Actively identify new business opportunities and communicate to the internal teams Proactively support the Customer Service, Sales and Operations teams to achieve targets and deliverables. Provide a response and resolution to all customer queries within defined timeframes To be successful, you will need to have the following: Minimum 1 year experience in a Sales, Account Management, or Customer Service roles. Highly developed negotiation skills to ensure contractual obligations are met Demonstrated skills in B2B sales development Highly effective time management skills Intermediate computer and system skills Able to work calmly under pressure while multi-tasking Proven problem-solving skills Ability to work in a team environment to support colleagues Professional, reliable, and punctual. Meeting Deadlines and KPIs' on a daily/monthly basis High attention to detail Outstanding verbal and written communication skills Working from office Monday to Friday Benefits of being part of the Initial Hygiene team: Free Onsite Parking Attractive opportunities to earn commissions Comprehensive induction and training Access to an employee assistance program, for you and your family Ongoing learning and development The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background checks. Female and indigenous candidates urged to apply . About Rentokil Initial At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities. In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 66,000 people across more than 90 countries, supporting over 5 million customers. #J-18808-Ljbffr
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Customer Care Executive | Port Melbourne
Vor 7 Tagen
City of Melbourne, Österreich Rentokil Initial Hong Kong VollzeitCustomer Care Executive | Port Melbourne Apply for the Customer Care Executive | Port Melbourne role at Rentokil Initial Hong Kong . Are you a highly motivated and customer‑focused professional with a knack for building relationships and spotting business opportunities? Do you thrive in a dynamic, phone‑based environment where your negotiation skills...
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Customer Care Executive | Port Melbourne
Vor 7 Tagen
City of Melbourne, Österreich Rentokil Initial VollzeitAre you a highly motivated and customer-focused professional with a knack for building relationships and spotting business opportunities? Do you thrive in a dynamic, phone-based environment where your negotiation skills directly impact business growth? At Rentokil Initial we are seeking an extraordinary individual to join our team as a Customer Care...
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Customer Care Executive
vor 2 Wochen
Townsville City, Österreich Rentokil Initial VollzeitRentokil Initial has a great opportunity for an enthusiastic Customer Care Executive to join our team based in Townsville on a temporary basis for 6-12 months - possibility of a permanent role in the future. Full time hours 9-5pm. In this role, you will be an important member of the Customer Service team reporting directly to the Business Manager where you...
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Customer Care Executive
vor 2 Wochen
Newcastle City Council, Österreich Rentokil Initial VollzeitOur Newcastle team has an exciting opportunity available for an organised, efficient and dedicated Customer Care Executive to join them in a permanent full-time role. Your extraordinary skills will be used for the day-to-day phone based management of our business customers. This role reports directly to the Customer Service Manager and will see you utilise...
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Customer Care Executive
vor 2 Wochen
Townsville City, Österreich Rentokil Initial Hong Kong VollzeitRentokil Initial has a great opportunity for an enthusiastic Customer Care Executive to join our team based in Townsville on a temporary basis for 6-12 months - possibility of a permanent role in the future. Full time hours 9-5pm. In this role, you will be an important member of the Customer Service team reporting directly to the Business Manager where you...
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Customer Care Executive
vor 1 Woche
Townsville City, Österreich Rentokil Pest Control South Africa VollzeitOverview Rentokil Initial has a great opportunity for an enthusiastic Customer Care Executive to join our team based in Townsville on a temporary basis for 6-12 months - possibility of a permanent role in the future. Full time hours 9-5pm. In this role, you will be an important member of the Customer Service team reporting directly to the Business Manager...
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Executive: Quality
Vor 3 Tagen
City of Melbourne, Österreich Hazel Home Care VollzeitA leading home care provider in Melbourne is seeking a Quality and Experience Manager to ensure high-quality, person-centered care across its brands. You will manage clinical governance, oversee risk management processes, and enhance client experience. The candidate should have extensive experience in quality and governance roles within the Aged Care sector,...
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B2B Customer Success
Vor 5 Tagen
City of Melbourne, Österreich Rentokil Initial Australia VollzeitA leading hygiene services provider is seeking a Customer Care Executive for their office in Port Melbourne. This permanent, full-time role focuses on nurturing valuable client relationships, resolving issues, and maintaining retention metrics. Ideal candidates have experience in sales or customer service, outstanding communication skills, and the ability to...
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Customer Care Executive: Grow Accounts
vor 2 Wochen
Newcastle City Council, Österreich Rentokil Initial VollzeitA leading pest control company in Newcastle is seeking a dedicated Customer Care Executive to manage business customers. This full-time role involves enhancing customer relationships, identifying sales opportunities, and ensuring excellent service through outbound calls. The ideal candidate has strong sales and customer service experience, and the ability to...
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Chief Executive Officer
vor 2 Wochen
City of Melbourne, Österreich Six Degrees Executive Pty Ltd VollzeitChief Executive Officer NFP -Health & Community Services Drive Transformation National focus A respected and long‑established not‑for‑profit organisation in the health and community services sector is seeking an experienced Chief Executive Officer to guide the next phase of strategic and organisational development. The organisation delivers essential...
