Employee Support Officer
vor 3 Wochen
The Casino Food Company is a leading export food processor with production facilities located in Casino and Booyong, near Lismore, in the Northern Rivers area of the NSW Far North Coast. The PALM team is looking for an Employee Support Officer to join their team in this permanent full‑time role. This is a true generalist, all‑rounder role, where no 2 days are ever the same. Reporting to the PALM Manager, the Support Officer will assist the PALM team to oversee and manage the Pacific Australia Labour Mobility (PALM) scheme program across the company’s 3 main processing facilities. You will act as the workers’ main point of contact, providing care and support to help them settle into their new community, adapt to the workplace, and develop the skills needed for independent living in a new country. While each day will bring different tasks, your key responsibilities will include: Key Responsibilities Responding to a wide range of worker enquiries and helping them develop the skills to resolve issues independently. Building trust and strong relationships with workers to ensure any concerns are understood and addressed. Assisting employees to make important appointments to essential services and accompanying them when required (e.g. medical care). Supporting worker movements, including airport pick‑ups and drop‑offs. In conjunction with the PALM Manager, ensuring our company complies with deed requirements as an approved employer under the PALM scheme. Completing and submitting relevant documentation to coordinate new PALM arrival groups. Be a main point of contact for PALM employees, supervisors and DEWR. Coordinating onsite information sessions for workers on road safety, sexual health etc. Assist in organising and setting up rental housing for PALM workers. Completing regular welfare visits for these workers. The ideal candidate will possess the following qualifications, skills and abilities: Qualifications, Skills & Abilities Previous experience in a similar role is desirable, but not essential for the position. Previous experience in a community or social services role, business or administrative type setting would be well regarded. Ability to respond calmly in difficult situations whilst maintaining a strong employee welfare focus. Experience working with employees from different nationalities and cultures. Proven ability to cultivate and foster relationships with key stakeholders. Strong organisation skills, with the ability to prioritise workloads and meet deadlines. Able to be a part of a collaborative on‑call rotation every third weekend, ensuring continuous support and team coverage. Ability to work autonomously, showing initiative and discretion. To apply for this exciting and rewarding opportunity, please apply online through SEEK or e‑mail your resume to ***********@casinofoodco.com.au #J-18808-Ljbffr
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