Solutions Advisor

The role Help us support millions of Australians Every day is a moment where you can change someone’s day, build trust, and show what it means to truly care. At Auto & General and Budget Direct, we’re not just another insurance company - we’re a team of problem solvers, supporters, and everyday heroes making insurance human again. With no experience necessary, you’ll enjoy some great perks like flexible scheduling, modern workplaces, income protection insurance, on-site parking, continuous training and more. Many of our consultants go on to build a career within our business in areas including Marketing, Technology, Underwriting and more When you join us, you’re stepping into a role with real impact. You’ll help customers feel understood, supported, and valued, turning uncertainty into confidence. If shortlisted, you will be invited to complete an online assessment. After successful completion, you will be contacted for a phone interview and next steps. This is a Permanent Full-Time role. Monday‑Friday roster between 7:00am – 6:00pm (You’ll be available to work a rotating roster between Monday‑Saturday and work up to one Saturday every 3 or 4 weeks). Your day to day Connect with people: listen, empathise, and find solutions that make a difference. Own each interaction with care, turning challenges into moments of trust. Collaborate with a team that’s passionate about growing, learning, and doing good work together. Be a voice of the brand, showing our commitment to honesty, fairness, and simplicity. About you A natural communicator who genuinely enjoys helping people. Calm under pressure and skilled at finding solutions. Eager to learn and grow in a fast‑moving, supportive environment. A team player who believes great work happens together. Experience with customer service is great – but your heart and mindset matter most. Goal‑getter: you're motivated by hitting targets and KPIs. Get rewarded your way. Crush your goals? We’ve got bonuses and cool perks that recognise your hustle. Because hard work deserves some serious high‑fives (and rewards). Life happens, we’ve got you – More leave options. Take a paid ‘ME’ day, volunteer for a cause you care about, or purchase extra leave when life throws curveballs or you are planning a holiday. Oh, and parental leave? We have that too. Level up anytime. Whether you’re into learning new skills or climbing the career ladder, we’ve got loads of programs and workshops to help you grow your way. Make a real impact. Join our A&G Difference crew and get involved in volunteering, fundraising, and supporting causes that fire you up. Because giving back feels pretty awesome. Your wellbeing = our priority. Mental health support, fitness discounts designed to keep you feeling your best, every day. Party with a purpose. We celebrate wins big time Think fun events, family days, and epic annual parties where everyone’s invited. Save $$ on the stuff you love. Discounts on insurance products, plus exclusive deals with top retailers and restaurants nationwide. Your wallet will thank you. About us. Auto & General and Budget Direct are changing the way Australians think about insurance. We’re the fastest‑growing insurer protecting everything from cars and homes to pets and travel. Our partnerships with ING, Qantas, Virgin Money, and Coles Insurance show our trusted reputation, but it’s our people who make the real difference. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer Ready to Make an Impact? If you want to join a team that values what you bring, and where your work truly matters, click APPLY NOW. We’ll ask you to complete a quick online test, then can’t wait to meet you. Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr