Service Technical Advisor
vor 3 Wochen
Why work at Torque Toyota? Torque Toyota is part of the Eagers Automotive Group, the largest Dealer Network in Australia. We are one of the fastest-growing, exciting, and dynamic motor dealership groups in Australia. We strive to provide employees with ongoing opportunities to challenge themselves, develop and grow their careers. We invest in our people by way of structured, tailor‑made training programs hosted by automotive industry‑specific experts. So what's the role about? The Technical Advisor role is a full‑time position. The main focus of the Technical Advisor is to be the face of the workshop in front of the customers, assist on the driveway when “Fix it Right” concerns are raised, document/record customers concerns and outcomes and liaise with the manufacturer to resolve and report solutions to vehicle faults. They will also assist with the diagnosis and repair the more challenging and time sensitive problems that a vehicle may have when it arrives at the Service Department. Responsibilities Providing expert advice in relation to the current mechanical condition of vehicles Taking all necessary diagnostic steps to ensure the correct operation of vehicles sold under dealer warranty including the dismantling and reconstruction or replacement of faulty components Assist in repairing the mechanical parts of the motor vehicle such as the engine, transmission, and the suspension systems Reporting all necessary work, service, or repairs to the Service Manager and recording information using in‑house databases or reporting systems Ordering parts needed as part of the warranty service Providing guidance and training to apprentice service technicians Maintaining an up to date knowledge of all mechanical issues and changes relating to the dealer product range and Technical Service Bulletins Maintaining a safe working environment through ensuring the correct operation of all tools and specialised equipment Ensuring the safe work practices of all staff Test driving and conducting final assessments prior to the delivery or return of vehicles to customers Providing high‑level customer service to the dealership's guests Other duties as directed So who are we looking for? The ideal candidate will demonstrate the following: Well presented Experience with the Toyota FIR process Customer Service experience Experience with passenger & light commercial vehicles Must hold a current driver’s license The ability to work as part of a team ARC – Refrigerant Handling Licence (preferred not essential) We in return offer successful applicants: Led by an experienced Toyota Service Manager Competitive remuneration Support from a dedicated and professional team and manager Ongoing Brand training The chance to work in a high performing, busy environment Access to ongoing professional development and career progression within a national leading organisation Discounted health insurance Employee purchase policy Discounted finance and insurance Wellness initiatives : Class Pass and YouFoodz Employee assistance program How do I apply? If you believe you have the relevant attributes & experience to excel in this role, please apply now. This role will be very popular so if you are interested in this role please click on the apply button today #J-18808-Ljbffr
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