Roving Night Guest Service Agent
vor 1 Tag
CLLIX Apartments & Hotels manages approximately 3,000 self-contained and contemporary strata-titled apartments. CLLIX currently has an extensive portfolio across Queensland, Victoria and Adelaide with more growth set to occur in 2024 and beyond. CLLIX Apartments & Hotels provides modern and contemporary self-contained apartments across Australia. Providing service excellence is our priority, ensuring our guests and residents alike receive a positive experience. We are an Equal Opportunity Employer , proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution. Job Description: Guest Services & Communication : Greet, assist, and engage with guests, residents, and staff across all properties, ensuring a welcoming and positive experience. Manage check-ins, check-outs, reservations, and general inquiries via phone, email, or in-person, providing timely and professional service. Address guest requests, provide recommendations, upsell services, and ensure their needs are met promptly, aiming for 100% satisfaction. Proactively share guest feedback with management, identifying areas for improvement. As a roving guest service agent, this role will involve working across three different properties of the company within Melbourne’s CBD, providing flexible support across departments when necessary. Assist residents with concierge-style services, such as arranging parcel deliveries, booking common area reservations, coordinating repairs, and organising building events. Ensure a high standard of service is maintained to enhance the resident experience. Security & Safety : Monitor the premises to ensure the safety and security of guests, residents, staff, and property, conducting regular security rounds. Respond promptly to emergencies and be well-versed in emergency protocols, including fire safety and medical situations. Room Inspections & Maintenance : Conduct room inspections to ensure they are in optimal condition, addressing any housekeeping or maintenance needs swiftly. Report maintenance issues and follow up to ensure timely resolution. Process payments accurately, including credit card transactions, and maintain up-to-date financial records. Document guest interactions, incidents, and maintenance concerns, ensuring seamless communication to the morning shift for continuity of service. Desired Skills and Experience: 6 Months' experience as a Guest Service Agent or receptionist in a hotel is desirable but not essential. Exceptional customer service skills, communication, and time management skills. A friendly and outgoing personality. Proven ability to work unsupervised. Flexibility to work weekends and evening shifts including public holidays. #J-18808-Ljbffr
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Night Guest Service Agent
Vor 7 Tagen
City of Melbourne, Österreich Minor International VollzeitCompany Description Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...
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Night Guest Service Agent
Vor 7 Tagen
City of Melbourne, Österreich Oaks Hotels, Resorts & Suites VollzeitJob Description We’re seeking a Night Guest Service Agent to join our front office team at Oaks Melbourne on Collins Hotel . This part‑time role is perfect for a hospitality professional who enjoys working independently, delivering excellent guest service, and ensuring smooth overnight operations. What you’ll do Welcome and assist guests with...
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Roving Night Guest Services Specialist
vor 1 Tag
City of Melbourne, Österreich Song Properties VollzeitA leading hospitality provider in Melbourne is seeking a Guest Service Agent to ensure guest satisfaction through exceptional service. This role involves managing guest check-ins and check-outs, providing concierge services, and ensuring safety and security across properties. The ideal candidate will have customer service experience and strong communication...
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City of Melbourne, Österreich Minor International VollzeitA leading hospitality company in Melbourne is seeking a reliable Night Guest Service Agent for overnight shifts. This full-time position involves managing guest check-ins and requests, ensuring security, and maintaining reporting procedures. Ideal candidates have a background in front office or customer service, strong problem-solving skills, and the ability...
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Night Porter/ Guest Service Agent
vor 3 Wochen
Council of the City of Sydney, Österreich Amora Hotel VollzeitAmora Hotel Jamison Sydney, a part of the Amora Hotels Group, is a 415‑room hotel located in the heart of the Sydney CBD, adjacent to Wynyard station. As a family‑owned Hotel, with multiple Food and Beverage outlets, Conferencing facilities and recreational amenities including an indoor pool, a spa and a sauna, we pride ourselves on providing outstanding...
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Night Front Desk Agent: Guest Service
vor 3 Wochen
Council of the City of Sydney, Österreich Amora Hotel VollzeitA well-known hotel in Sydney is seeking a Night Porter/Guest Service Agent to join their Front Office Night Team. The role involves providing assistance to guests, managing reception services, and maintaining security standards. Candidates should possess strong communication skills and be able to work a flexible nighttime schedule. The position offers a...
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Guest Service Agent
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City of Melbourne, Österreich Quest Werribee VollzeitJoin Our Team at Quest Werribee – Guest Service Agent Opportunity At Quest Werribee, we believe every guest interaction is an opportunity to create comfort, connection, and lasting impressions. We're looking for a motivated and guest‑focused Guest Service Agent to join our welcoming team and help us deliver exceptional hospitality every day. What...
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Night Guest Service Agent
vor 3 Wochen
City of Brisbane, Österreich Minor Hotels VollzeitQueens Wharf are looking for a part-time Night Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we’d love to hear from you. From the moment guests arrive, your welcoming presence will make them feel...
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City of Brisbane, Österreich Avani Hotels & Resorts VollzeitA leading hospitality brand in Brisbane is seeking a part-time Night Guest Service Agent to create memorable guest experiences. Candidates must exhibit professionalism, deliver high-quality service, and maintain positive guest interactions. The role involves check-in processes, managing reservations, and assisting guests throughout their stay. Shifts are...
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Night Guest Service Agent
vor 3 Wochen
Council of the City of Sydney, Österreich Minor Hotels VollzeitMinor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe,...
