It Support Analyst

At Kinrise, we're a proudly Australian-owned food manufacturer with a passion for creating great food and better experiences for our people, customers, and communities. As we continue to grow, we're strengthening our technology foundations, and we're looking for an IT Support Analyst to help keep our teams connected, supported, and empowered. This role provides first-line technical support across our sites, helping troubleshoot hardware and software issues, maintaining our infrastructure, and ensuring our users receive timely and effective assistance. If you're a problem-solver who thrives in a fast-paced environment and enjoys working both independently and collaboratively, this is a great opportunity to make an impact. What you’ll do Monitor and manage helpdesk tickets to meet agreed SLAs. Provide first-level contact and resolve hardware, software, and network issues. Deliver clear, customer-focused communication to ensure user expectations are met. Perform root-cause analysis and support permanent corrective actions. Technical Support & Troubleshooting Support desktops, laptops, mobile devices, RF scanners, printers, and factory-based systems. Diagnose and repair computer hardware and software; ensure optimal workstation performance. Assist with LAN / WAN, Wi-Fi, VPN, routing / switching, and network configuration support. Perform routine system monitoring and verify integrity of server and network resources. Coordinate with vendors for repairs, servicing, and warranty claims. Infrastructure & Site Support Act as a key point of contact for onsite infrastructure needs and small projects. Support network changes (switch / router / Wi-Fi) with the Infrastructure Team Lead. Raise purchase orders and manage IT asset procurement for the site. Travel between sites for planned and ad-hoc support requirements. IT Asset & Hardware Management Build and configure new hardware aligned with Kinrise standards. Maintain accurate IT asset inventories, lifecycle documentation, and compliance records. Utilize Azure and Office 365 toolsets to manage devices and user access. Maintain efficient store areas and ensure timely availability of IT equipment. Factory & Operational Technology Support Support factory-floor systems in line with safety and quality standards. Ensure reliable printer availability for SSCC labels and general printing. Work closely with Engineering to maintain networking needs for automation and PLC-based systems. What you’ll bring Solid understanding of computer systems, hardware / software troubleshooting, and networking. Experience as an IT Support Analyst, Desktop Support Technician, or similar role. Strong communication skills and the ability to prioritize in a fast-paced, dynamic environment. Working knowledge of Microsoft Windows, Office 365, network configuration, and service desk operations. Experience with SAP, Azure, Meraki, Extreme Networks, Cisco, VeloCloud, or Zscaler is an advantage. Bachelor's degree in IT, Computer Science, or related field preferred. A motivated, proactive approach with a genuine focus on customer service and teamwork. At Kinrise, you'll be part of a collaborative, values-driven team where your work truly makes a difference. You’ll support a business that is growing, evolving, and investing in technology with opportunities to learn, improve systems, and help shape how we deliver IT support across the organization. Apply now and be part of the Kinrise journey. Seniority level Associate Employment type Full-time Job function Information Technology and Quality Assurance Industries Manufacturing and Food and Beverage Retail #J-18808-Ljbffr