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vor 4 Wochen


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Level 1 - IT Support Engineer - Graduate Join Macquarie Technology Group as a Level 1 IT Support Engineer – a graduate role. About Us Global Winner of the 2024 Gallup Exceptional Workplace Award Great Place to Work‑Certified™ 2025 for 2 years running Committed to innovative, customer‑focused solutions The Opportunity You’ll work in our IT Infrastructure and Service Desk Team based in Sydney, delivering support to approximately 600 internal users. The role is full‑time, hybrid (4 days in Sydney CBD, 1 day from home). You will join a two‑year graduate program with career pathways in cybersecurity, networking or infrastructure. Why Us? High Net Promoter Score and award‑winning customer experience Impactful, collaborative culture that values decision‑making Learning and development opportunities, including Gallup strengths‑based training and internal mobility Responsibilities Provide customer service and technical support to all staff Manage ticket queue, assignments, resolutions and SLAs Support end‑user devices and office‑based equipment Contribute to an on‑call roster Administer user accounts on Active Directory, O365 and other internal systems Undertake required training and obtain certifications Advance through career pathways in cyber security, system administration and networking Required Skills & Experience Bachelor of Engineering/IT/Computer Science or related technology degree Problem‑solving mindset and willingness to take on challenges Experience with PC hardware configuration and imaging software Experience supporting LANs, Windows OS and desktop software Support of Microsoft Office, Exchange or Windows 7/8 Desire to grow, study and complete IT certifications Tech‑driven and passionate about customer experience Strong sense of urgency and communication skills Ability to work on an on‑call rotating roster Full working rights in Australia If this excites you, apply now . We may use AI tools to support parts of the hiring process, but final hiring decisions are made by humans. #J-18808-Ljbffr


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