Business Support Officer

Caring Lotus is an international award‑winning business that is growing and values‑driven NDIS provider committed to delivering high‑quality, person‑centred support to our participants, families, and community. We are seeking an exceptional Business Support Officer who thrives in a fast‑paced environment, has outstanding administrative capability, and genuinely cares about making a positive impact. If you are organised, proactive, and passionate about supporting meaningful outcomes, this is your opportunity to join a supportive, collaborative, and mission‑focused team. About the Role As our Business Support Officer , you will be the backbone of our daily operations—supporting scheduling, communication, compliance, record management, and administrative processes across the organisation. You will work closely with multiple internal teams, ensuring our systems run smoothly, our staff are supported, and our participants receive seamless, quality service. This role is ideal for someone who enjoys variety, problem‑solving, and bringing structure and efficiency to dynamic environments. Key Responsibilities Provide high‑level administrative and office support across the organisation Maintain accurate staff and client documentation in line with NDIS compliance Support rostering coordination and communicate schedule changes Liaise with the virtual rostering team to ensure timely shift coverage Assist with onboarding, off‑boarding, and internal compliance documentation Manage shared organisational platforms, including Brevity, SharePoint, JotForm, and internal communication channels Maintain a professional and welcoming office environment Manage and maintain incident reports, progress notes, and risk‑related documentation Contribute to audits, continuous improvement activities, and quality initiatives Support internal communications, team coordination, and operational administration Ensure the reception area is consistently well‑presented, clean, and professional to create a positive first impression Manage and maintain all social media, including coordinating events with our external marketing partner About You Highly organised with strong time‑management skills Excellent communicator—professional, clear, and confident Tech‑savvy with the ability to learn and navigate digital systems Solutions‑focused, proactive, and calm under pressure Able to work both independently and collaboratively Committed to confidentiality, compliance, and ethical practice Full working rights in Australia NDIS Worker Screening Check or will obtain Working With Children Check or will obtain Current Victorian Driver Licence Competent digital and administrative skills Strong written and verbal communication skills Completion of the NDIS Orientation Module or will obtain Highly Desirable Experience within NDIS, aged care, disability, or community services Understanding of NDIS Practice Standards and Code of Conduct Previous experience in a rostering or administrative support role Qualifications such as Certificate III/IV in Business, Community Services, Disability, Aged Care, or similar Why Join Caring Lotus? Work within a warm, supportive and person‑centred organisation Contribute to an organisation dedicated to empowering participants Opportunities for ongoing training and professional development Be part of a positive and collaborative workplace culture Make a meaningful difference every day Benefits Employee Assistance Program (EAP) – Access confidential professional support whenever you need it Supporting Peer‑organised real talk and recharge events Community BBQs & Social Events with staff and clients Access to Wish Keeper Ready to Apply? If you are a dedicated administration professional who wants to grow your career while supporting a purpose‑driven organisation, we’d love to hear from you. Submit your resume and a short cover letter today. Join us in making a lasting impact within the community. #J-18808-Ljbffr