Residential Care

Residential Care & Services Manager Residential Aged Care Coasthaven Community – Norlane, Geelong (VIC) About us We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia. Together with BaptistCare (NSW, ACT, WA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre. About the Role We are seeking a motivated Residential Care & Services Manager to join our Baptcare Coasthaven facility in Norlane , Victoria on a full‑time basis, Monday to Friday. Reporting to the Residential Aged Care Operations Manager, this role will be expected to ensure the Facility maintains a high-quality level of consumer‑centred care and services for their customers and stakeholders across all aspects focused on the consumer’s whole person’s well‑being experience while partnering with consumers to provide the best possible care and services to meet the consumer’s choices, needs and preferences. The Residential Care and Services Manager will provide leadership to their local team enabling and influencing them to perform at their best within the Baptcare business and value framework. Key Responsibilities You will be required to focus on delivering outcomes across four core areas: Quality care and compliance with aged care quality and safety standards. People; Residents, staff, and other key stakeholders. Operational performance. Financial performance. About You You will have previous experience and proven ability to lead a team of staff and maximise outcomes in performance and Resident care. With outstanding communication skills, you will promote a consumer‑focused service – internally and externally - and be confident in leading individuals to be successful in their given role. Together with your commercial acumen and budgeting experience, you will be required to contribute to continuous improvement activities to support the growth and consistent uplift of the services offered. You will ideally bring the following: Minimum 3–5 years’ experience in a leadership role. Tertiary qualification in related field (Health or Aged Care). Excellent interpersonal skills, the ability to supervise and motivate staff and work collaboratively within a team. Contemporary understanding and working knowledge of a continuous improvement framework/system. Demonstrate a commitment to best practices in aged care, maintaining an optimal level of dignity, comfort, and quality of life for care recipients living in our aged care facilities. For You Baptcare is focused on living our values, not just talking about them. You’ll find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders. Further, the successful candidate will receive: A competitive salary, plus access to the tax benefits of salary packaging and novated leasing. Ongoing professional development and team‑building opportunities. Access to confidential counselling and support services. Opportunity to work in your local community within a friendly and supportive team. Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members. How to apply Click 'Apply Now' to submit your application. Only short‑listed applicants will be contacted. Applicants must have the right to work in Australia. The successful applicant will be required to undergo a National Criminal History check. A medical assessment will be conducted to see if you are physically capable for the role. If you require support with the application process, please contact At Baptcare, we value diversity in all forms and aim to co‑create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs. Baptcare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected. Baptcare (VIC, TAS) is proud to be working towards uniting with BaptistCare (NSW, ACT, WA) and Baptist Care SA, to create a newly merged national care organisation committed to providing exceptional support and services across Australia. Together, we are building on a shared history of care and compassion, expanding our reach, and strengthening our mission to help people live well with dignity and purpose. #J-18808-Ljbffr