Senior Support Engineer, Cloud Migrations

vor 4 Wochen

Perth, Österreich Atlassian Vollzeit
Senior Support Engineer, Cloud Migrations

The Migration Support Engineer is a part of our Cloud Migrations team, which is focused on providing advanced support and product expertise to our largest customers. In this role as a support engineer, you will work on our most important customer accounts and collaborate with global Atlassian team members. You will join a growing team of specialists improving our support capabilities, capacity, and quality for our largest and most sophisticated customers.Our Support Engineers for Migrations hit that sweet spot between a technical and customer-facing role and focus on providing advanced support and product expertise to our largest customers who are on their migration journey from their On-Prem Atlassian products to Atlassian Cloud. You will lead customer-facing calls communicating progress updates, action plans to migration blockers, runbooks, and production migration execution. You will partner closely with Cloud Migrations Manager, Product and Engineering teams to deliver an awesome migration experience to our customers and provide insights to the product team on making our Migration tooling and customer experience better.8+ years of experience in support, software services, and/or system administration for a large end-user community2+ years of experience working with enterprise customers in a high-touch modelExperience in migrating customers from Server to the Cloud an added advantageStrong database skills, with the expertise to write and update SQL queries with easeExpertise to write, review or modify scripts (Python, bash/shell)Deep understanding of SSO, SAML, LDAP, Active Directory, SSL, etcExperience with SplunkExperience with APIs and REST callsWorked with various operating systems, such as Linux, Unix, and Windows.Proven knowledge of networksExperience supporting Java, especially the JVM componentsYou handle problems, learn new technologies, and enthusiasm to continually evolve as a technical expertExhibit a strong team-oriented outlook and the ability to effectively work with several people and rolesExceptional soft skills, both internal and external communications by email, phone, and VCDemonstrable ability to de-escalate difficult situations with customersExperience getting on calls with customers to provide updates on migration and also hosting these callsEngage support teams across multiple regions and/or cross functions within Atlassian like CSM and EA's for best outcomes towards the customer's migration projectExperience working in an Enterprise environment or with Enterprise customersCollaboration skills with a customer and/or partner team to follow best practices for a successful migrationTechnical KnowledgeLinux/Unix OS; command line knowledgeExperience with Splunk (not a must)SQL knowledgeKnowledge of REST APIStrong scripting knowledge; Ability to write, update and understand scriptsUser Management & Authentication; Basic knowledge of SSO, SAML, LDAP, ADDon’t see an exact role match? No problem Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.

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