IT Service Manager
vor 1 Woche
Australian Citizens residing in Australia with Baseline Clearance only respond. Contract start 16 October 2023 to 12 months, 12 months extensions. An opportunity to come in at the ground floor of a new ITSM function, and lead the development of all processes, tools and governance. Practical experience with ITIL 4 and general ITSM practises in an Agile context is required. 12-month contract, with possible extensions. Statement of Work Develop and maintain a set of Service Management practices and principles based on the ITIL (Information Technology Infrastructure Library), whilst adapting to the needs of the business and ensuring quality services. Accountable for the development and maintenance of service level agreements (SLAs) in consultation with business units to establish incident & problem resolution expectations and timeframes to meet business objectives. Drive continuous service improvement across all IT services and systemic problem resolution. Lead Major Incidents and Change Management events according to ITIL policies. Responsible for the development and implementation of action plans to address service/s underperformance. Contribute to the proper management of IT systems, including working with all areas of the IT function to ensure appropriate practices are in place and adhered to. Take a lead role in process improvement initiatives across the team, with the view of increasing efficiency and customer satisfaction. Responsible for the prioritisation of problems with business and GA Enterprise ICT input. Proactively seek feedback from business units on a regular basis to ensure support meets their needs and identify additional areas of change required. Responsible for the successful transition of new services to operation using the TTO (Transition to Operation) governance forum. Assist with the coordination of adhoc BAU business requests. Every application requires to address selection criteria as part of application submission. 1. Experience with managing services in an ITIL and Agile context. Experience with Enterprise Change Management. Experience with Release Management for ICT services. Experience with managing Problem and Incident scenarios. 2. Ability to document process and governance artifacts such as workflows and design documentation. Ability to develop and document SLAs. 3. Ability to work collaboratively and operate effectively in a small team environment. Ability to communicate effectively with technical and non-technical stakeholders. 1. Experience with Jira Service Management. 2. Previous experience as part of a multi-disciplinary, Agile team. 3. Knowledge of EO/remote sensing/satellite data. #J-18808-Ljbffr
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IT Service Management
vor 2 Wochen
Canberra, Österreich IT Alliance Australia VollzeitOne of our Federal Government clients is looking for IT Service Management in Canberra. We are looking for the following Skills/Experience: Review and development of Service Management Strategy and ITSM Policy appropriate to agency level. Developing professional streams to establish ITSM career pathways and mitigate skill gaps. Demonstrated experience...
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IT Talent BD Manager – Federal Government
vor 3 Wochen
Canberra, Österreich Exclaim IT VollzeitA leading IT recruitment company is seeking a Business Development Manager in Canberra to connect clients with IT talent, particularly in the Federal Government sector. The ideal candidate will have strong relationship development skills, a competitive spirit, and at least 3 years of experience in IT recruitment. This role offers uncapped earnings, a...
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Gov't IT Recruitment BD Manager — Canberra
Vor 2 Tagen
Canberra, Österreich Exclaim IT VollzeitA leading IT recruitment firm in Canberra is looking for a Business Development Manager to connect clients with IT talent. The role requires strong relationship development skills and a proven track record in recruitment, particularly in the Federal Government sector. Successful candidates will enjoy uncapped earnings, a supportive team environment, and...
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IT Service Management Strategy Lead
vor 2 Wochen
Canberra, Österreich IT Alliance Australia VollzeitA leading IT services provider in Canberra is seeking an experienced IT Service Management professional. The role involves developing Service Management strategies and policies, implementing processes, and managing risks within the organisation. Applicants should have a strong knowledge of the ITIL framework and experience with governance changes. Interested...
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IT Service Desk Manager
vor 2 Wochen
Canberra, Österreich Contractor Central VollzeitAbout the Role Contractor Central is proud to partner with AUIT , a Canberra-based technology firm delivering IT managed services, support, and solutions across a range of government and commercial clients. We are seeking an experienced and proactive IT Service Desk Manager to lead AUIT’s service desk operations, ensuring high standards of customer...
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Senior IT Recruiter
vor 2 Wochen
Canberra, Österreich Exclaim IT VollzeitLocation: Canberra, Australian Capital Territory Type: Permanent Job #17269 Salary: A$80,000 About us With offices in Brisbane and Canberra and a high-spirited team who support each other to get stuff done, we’ve achieved significant year-on-year growth. Now, we look to further build on our enviable success by investing in our future, our people! About the...
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Strategic Change Manager
vor 1 Woche
Canberra, Österreich Bridge It Engineering VollzeitA leading IT consulting firm is seeking an experienced Change Manager to support federal projects in Canberra. The role involves developing change management strategies, stakeholder engagement, and ensuring successful adoption of new processes. Candidates must possess strong communication and analytical skills, and hold Australian citizenship with NV1...
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Federal IT Talent BD Leader | Uncapped Earnings
vor 1 Woche
Canberra, Österreich Exclaim It VollzeitA leading IT recruitment company is seeking a Business Development Manager in Canberra to connect clients with IT talent in the Federal Government sector. The ideal candidate will have at least 3 years of experience in IT recruitment, strong relationship development skills, and a competitive spirit. This role offers uncapped earnings, a supportive team...
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Salesforce IT Administrator
Vor 6 Tagen
Canberra, Österreich IT Alliance Australia VollzeitOne of our Federal Government clients is looking for Salesforce IT Administrator in Canberra. We are looking for the following Skills/Experience: Responsibilities Configure and deploy Salesforce solutions (objects, fields, layouts, flows, validation rules, email templates, email notifications etc). Manage and resolve user support tickets related to...
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Federal IT Services Lead
vor 1 Woche
Canberra, Österreich Finxl VollzeitA leading consulting firm in Canberra is seeking a Principal Account Manager. This role involves identifying IT service engagements, optimizing business performance, and maximizing growth within allocated accounts. The ideal candidate will have proven customer service skills, experience with federal government departments, and the ability to manage complex...
