IT Service Desk Manager
vor 2 Wochen
About the Role Contractor Central is proud to partner with AUIT , a Canberra-based technology firm delivering IT managed services, support, and solutions across a range of government and commercial clients. We are seeking an experienced and proactive IT Service Desk Manager to lead AUIT’s service desk operations, ensuring high standards of customer service, technical delivery, and team performance. This is a hands-on leadership role, ideal for someone who thrives in a fast-paced environment, enjoys mentoring teams, and has a keen eye for process improvement. Key Responsibilities Lead and manage the day-to-day operations of the IT Service Desk, ensuring SLAs, KPIs, and customer satisfaction metrics are met Coach, mentor, and develop a team of service desk analysts and technical support staff Establish and maintain service management processes (incident, request, problem, change) aligned with ITIL principles Act as an escalation point for complex technical issues and high-priority incidents Drive continual service improvement initiatives, process documentation, and root cause analysis Collaborate with internal stakeholders and clients to ensure service quality and alignment with business goals Generate and present service performance reports and contribute to quarterly reviews Maintain asset, configuration, and access management processes and controls About You Proven experience managing or leading an IT Service Desk or technical support function Strong knowledge of IT service management principles, ideally supported by ITIL certification Excellent interpersonal and communication skills, with the ability to build rapport across technical and non-technical teams A proactive and solution-oriented leader with a keen interest in improving team performance and service outcomes Familiarity with Windows environments, Office 365, Active Directory, ticketing systems, and remote support tools Australian citizenship or permanent residency (required for client compliance) Exposure to government clients or secure environments Experience working within ISO 27001 or similar compliance frameworks Project coordination or service transition experience #J-18808-Ljbffr
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Service Desk Analyst | Government IT Support
vor 2 Wochen
Canberra, Österreich IT Alliance Australia VollzeitA leading technology provider is seeking a Service Desk Analyst in Canberra. The ideal candidate will ensure documentation is available, build effective working relationships, and resolve issues using analytical skills. Interested applicants can reach out via email or phone for further details. This organization values equal employment opportunities and...
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IT Service Desk Analyst
vor 3 Wochen
Canberra, Österreich AUIT VollzeitAUIT Opportunity – Service Desk Analyst Are you an experienced Service Desk Analyst located in the ACT region, who likes to work in an environment where there is always something new to learn? Do you like helping people with challenging IT issues? Are you passionate about IT? AUIT could be the place for your next role! What does AUIT offer? Career...
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24/7 Service Desk Analyst — Multi-Vendor IT
vor 2 Wochen
Canberra, Österreich Leidos VollzeitA leading IT solutions provider in Canberra is looking for a Service Desk Analyst to join the Level 2 Service Desk. The role involves resolving tickets, monitoring storage technologies, and providing 24/7 support coverage. Ideal candidates will have 3-5 years of technical support experience and exceptional problem-solving skills. The position requires...
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Service Desk Analyst
vor 3 Wochen
Canberra, Österreich Centorrino Technologies Pty Ltd. VollzeitJoin Centorrino Technologies: Your Future in Tech Starts Here! At Centorrino Technologies (CT), we’re not just about technology; we’re about building a thriving community. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, boasting an incredible eNPS score of 68. We’re...
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Associate Service Desk Analyst
Vor 3 Tagen
Canberra, Österreich IT Alliance Australia VollzeitOverview One of our Federal Government clients is looking for Associate Service Desk Analyst in Canberra . Responsibilities Experience in: M365 Apps, application packaging, PowerShell scripting and Level 3 troubleshooting skills. Build and deploy Windows devices using Intune and Standard Operating Environment (SOE) configurations. Develop and maintain the...
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Technical Service Desk
vor 3 Wochen
Canberra, Österreich Unisys VollzeitTech Svc Desk page is loaded **Tech Svc Desk****Tech Svc Desk**locationsDeakin, ACT, Australia posted onPosted Today job requisition idREQ **What success looks like in this role:** Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive,...
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IT Service Desk Analyst — MSP Growth
vor 3 Wochen
Canberra, Österreich AUIT VollzeitA leading IT services provider in Canberra is seeking an experienced Service Desk Analyst to deliver first-class technical support in a dynamic environment. Ideal candidates should have at least 2 years of experience in IT support, focusing on customer service in managed services contexts. This position offers competitive compensation and is perfect for...
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Senior Technical Service Desk
vor 2 Wochen
Canberra, Österreich Unisys VollzeitWhat success looks like in this role: Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and...
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Associate Service Desk Analyst: M365, Intune
vor 3 Wochen
Canberra, Österreich IT Alliance Australia VollzeitA federal government contractor in Canberra is looking for an Associate Service Desk Analyst. This role involves managing and supporting Windows devices using Intune, while also providing advanced troubleshooting support for various applications. Candidates should have experience with M365 Apps, application packaging, and PowerShell scripting. Interested...
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Service Desk Analyst
Vor 7 Tagen
Canberra, Österreich Hays VollzeitLong term contract opportunity | Hybrid working in Canberra, ACT | Applicant must hold a minimum of Baseline Your new company Are you the go-to person when someone's computer crashes or their email vanishes? Do you love solving problems, helping people, and keeping IT systems humming? If so, we've got a role that's calling your name. We're on the hunt for...
