Technical Service Desk
vor 3 Wochen
Tech Svc Desk page is loaded **Tech Svc Desk****Tech Svc Desk**locationsDeakin, ACT, Australia posted onPosted Today job requisition idREQ **What success looks like in this role:** Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities for career progression that can kick-start your career in Information Technology. What success looks like in this role: * Provide 1st Level IT Support.* Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.* Accurately document calls and incidents.* Manage time and workload to meet predetermined service levels.* Maintain data accuracy in our contact management system.* Assign incidents and requests to the correct support group.* Act as a single point of contact on incidents and problems logged.* Perform appropriate diagnostics to initiate problem management workflow process.* Provide clients with a reference number for their incident/request.* Understand various media sources that interface with the Service Desk.* Support multiple clients through customer service professionalism and insight.* Flexible to work in 24/7 environment and requires being able to work on a rotating shift roster including nights and weekends. * Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc).**You will be successful in this role if you have:**You will be successful in this role if you have: * **Baseline Security Clearance** is necessary.* **Must be an Australian Citizen.*** Applicants with customer service experience preferred.* Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology is desirable.Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys’ .Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. We change how people experience technology and help organizations act upon new opportunities through digital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.#J-18808-Ljbffr
-
Senior Technical Service Desk
vor 2 Wochen
Canberra, Österreich Unisys VollzeitWhat success looks like in this role: Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and...
-
IT Service Desk Manager
vor 2 Wochen
Canberra, Österreich Contractor Central VollzeitAbout the Role Contractor Central is proud to partner with AUIT , a Canberra-based technology firm delivering IT managed services, support, and solutions across a range of government and commercial clients. We are seeking an experienced and proactive IT Service Desk Manager to lead AUIT’s service desk operations, ensuring high standards of customer...
-
Service Desk Analyst
vor 2 Wochen
Canberra, Österreich Leidos VollzeitWe’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them. Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Do Work That Matters Leidos Australia delivers IT and...
-
Service Desk Analyst
vor 2 Wochen
Canberra, Österreich Fujitsu VollzeitFujitsu Canberra, Australian Capital Territory, Australia Service Desk Analyst We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and...
-
Service Desk Analyst
vor 4 Wochen
Canberra, Österreich Centorrino Technologies Pty Ltd. VollzeitJoin Centorrino Technologies: Your Future in Tech Starts Here! At Centorrino Technologies (CT), we’re not just about technology; we’re about building a thriving community. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, boasting an incredible eNPS score of 68. We’re...
-
Service Desk Analyst
vor 2 Wochen
Canberra, Österreich Fujitsu VollzeitWe Are Fujitsu We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. About the Role We are seeking a proactive and...
-
IT Service Desk Analyst
vor 3 Wochen
Canberra, Österreich AUIT VollzeitAUIT Opportunity – Service Desk Analyst Are you an experienced Service Desk Analyst located in the ACT region, who likes to work in an environment where there is always something new to learn? Do you like helping people with challenging IT issues? Are you passionate about IT? AUIT could be the place for your next role! What does AUIT offer? Career...
-
Service Desk Analyst
Vor 7 Tagen
Canberra, Österreich Hays VollzeitLong term contract opportunity | Hybrid working in Canberra, ACT | Applicant must hold a minimum of Baseline Your new company Are you the go-to person when someone's computer crashes or their email vanishes? Do you love solving problems, helping people, and keeping IT systems humming? If so, we've got a role that's calling your name. We're on the hunt for...
-
TSPV - Service Desk Analyst
vor 3 Wochen
Canberra, Österreich Compas VollzeitTSPV - Service Desk Analyst 12-month contract + 12-month extension option Are you a self-motivated, customer-focused IT professional with a passion for resolving technical issues? We are seeking a Service Desk Analyst with a strong commitment to quality service delivery to support a dynamic and mission-critical environment. This is a TSPV-cleared, onsite...
-
Service desk Analyst
vor 3 Wochen
Canberra, Österreich Softtest Pays VollzeitAustralian Citizens With ability to obtainNV1 Clearance residing in Australia only respond Contract start 15 August 2023 to 31 December 2023, 6 months extensions. Australian Citizen, Ability to obtain NV1 Clearance, Canberra role. The Digital Technology Branch delivers a range of ICT services to the agency including infrastructure, application development...
