Senior Technical Service Desk
vor 2 Wochen
What success looks like in this role: Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities for career progression that can kick-start your career in Information Technology. Provide 1st Level IT Support. Experience leading, mentoring and or training service desk staff Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient, and friendly customer service. Accurately document calls and incidents. Manage time and workload to meet predetermined service levels. Maintain data accuracy in our contact management system. Assign incidents and requests to the correct support group. Act as a single point of contact on incidents and problems logged. Perform appropriate diagnostics to initiate problem management workflow process. Provide clients with a reference number for their incident/request. Understand various media sources that interface with the Service Desk. Support multiple clients through customer service professionalism and insight. Flexible to work in 24/7 environment and requires being able to work on a rotating shift roster including nights and weekends. Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc). #LI-AK You will be successful in this role if you have: Active NV1 Security Clearance is required. And the ability to obtain NV2 Security Clearance is required. Must be an Australian Citizen. Applicants with customer service experience preferred. 1 year of IT Service desk experience. Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology is desirable. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here . #J-18808-Ljbffr
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Technical Service Desk
vor 3 Wochen
Canberra, Österreich Unisys VollzeitTech Svc Desk page is loaded **Tech Svc Desk****Tech Svc Desk**locationsDeakin, ACT, Australia posted onPosted Today job requisition idREQ **What success looks like in this role:** Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive,...
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Senior Service Desk Analyst — ITIL
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Canberra, Österreich National Archives of Australia VollzeitA cultural heritage organisation is seeking a Senior Service Desk Analyst to maintain effective communication with stakeholders and provide continuous service improvement. The role involves training service desk staff, resolving technical issues, and ensuring the smooth operation of IT services. Ideal candidates should have strong analytical skills and...
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Senior Service Desk Analyst
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Canberra, Österreich National Archives of Australia VollzeitSenior Service Desk Analyst Job no: Work type: Full timeLocation: Canberra Who we are National Archives of Australia (National Archives) provides leadership in the best practice management of the official record of the Commonwealth and ensures that Australian Government information of enduring significance is secured, preserved and available to government...
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IT Service Desk Manager
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Senior Service Desk Analyst
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Service Desk Analyst
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Canberra, Österreich Centorrino Technologies Pty Ltd. VollzeitJoin Centorrino Technologies: Your Future in Tech Starts Here! At Centorrino Technologies (CT), we’re not just about technology; we’re about building a thriving community. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, boasting an incredible eNPS score of 68. We’re...
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Service Desk Analyst
vor 2 Wochen
Canberra, Österreich Fujitsu VollzeitWe Are Fujitsu We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. About the Role We are seeking a proactive and...
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IT Service Desk Analyst
vor 3 Wochen
Canberra, Österreich AUIT VollzeitAUIT Opportunity – Service Desk Analyst Are you an experienced Service Desk Analyst located in the ACT region, who likes to work in an environment where there is always something new to learn? Do you like helping people with challenging IT issues? Are you passionate about IT? AUIT could be the place for your next role! What does AUIT offer? Career...
