IT Service Desk Analyst
vor 3 Wochen
AUIT Opportunity – Service Desk Analyst Are you an experienced Service Desk Analyst located in the ACT region, who likes to work in an environment where there is always something new to learn? Do you like helping people with challenging IT issues? Are you passionate about IT? AUIT could be the place for your next role What does AUIT offer? Career development in a leading Managed Services Provider (MSP) environment. Permanent full‑time employment with a competitive salary package. Unique support model that sometimes requires you to attend the customer site and fix issues in person. Excellent customer engagement role. Energetic and positive work culture; a place where people enjoy what they do, have a laugh, and work closely together. Training and upskilling. About the Business AUIT is a full‑service IT company providing end‑to‑end IT solutions and support to a wide range of clients within the Canberra and Perth regions. Our services include Service Management, IT Support, IT Security, Project Management, Asset Management, Disaster Recovery, Backup Management, Business Continuity, Cloud Services, Hardware Sales and Web Hosting. About the Role This is an exciting opportunity to work in a collaborative and supportive environment while making a meaningful impact by providing exceptional technical support to end‑users. AUIT wants people who are looking for professional development opportunities to enhance skills and knowledge. If you are a customer‑focused IT professional with a passion for delivering first‑class technical support, we would love to hear from you Desired Skills and Experience Minimum 2‑year practical experience in Information Technology. Provided Level 2–3 support in full managed‑services type environments. Handled incoming calls, created, managed, followed‑up and resolved support requests via ticket‑based CRM with a high level of attention to detail while providing the customer with regular progress updates. Demonstrated experience administrating Microsoft Intune, Microsoft 365, Windows Server environments and desktop products including Active Directory. Experience troubleshooting Microsoft Office products including Office 365 and Intune. Excellent customer service skills and the ability to communicate with a wide range of stakeholders. Strong problem‑solving skills and the ability to take responsibility for issues that arise. Comprehensive understanding of IT fundamentals including email and file sharing. Experience with hardware faults including printer issues and router issues. Strong attention to detail. Hold a minimum of 2‑year relevant experience in an IT Service Desk or technical role (preferably MSP specific). Live within the ACT region in Australia as you will be driving to and from customer locations from Hume, ACT. Hold a valid Australian Driver’s Licence to drive the AUIT cars and equipment to customer sites. Be able to successfully pass an Australian Police Check. Active Directory and/or Azure AD experience. Windows file shares, permissions, security experience. Group Policy creation and management experience. Intune enrollment and policy management experience. Printer management experience. Office 365 management experience. Domain/DNS management experience. Network management (subnetting, L2/L3 switching/routing) – desirable. VOIP/SIP phone system administration experience. Thank you; please submit your CV and a one‑page cover letter outlining your experience. #J-18808-Ljbffr
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Service Desk Analyst | Government IT Support
vor 3 Wochen
Canberra, Österreich IT Alliance Australia VollzeitA leading technology provider is seeking a Service Desk Analyst in Canberra. The ideal candidate will ensure documentation is available, build effective working relationships, and resolve issues using analytical skills. Interested applicants can reach out via email or phone for further details. This organization values equal employment opportunities and...
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24/7 Service Desk Analyst — Multi-Vendor IT
vor 2 Wochen
Canberra, Österreich Leidos VollzeitA leading IT solutions provider in Canberra is looking for a Service Desk Analyst to join the Level 2 Service Desk. The role involves resolving tickets, monitoring storage technologies, and providing 24/7 support coverage. Ideal candidates will have 3-5 years of technical support experience and exceptional problem-solving skills. The position requires...
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IT Service Desk Manager
vor 2 Wochen
Canberra, Österreich Contractor Central VollzeitAbout the Role Contractor Central is proud to partner with AUIT , a Canberra-based technology firm delivering IT managed services, support, and solutions across a range of government and commercial clients. We are seeking an experienced and proactive IT Service Desk Manager to lead AUIT’s service desk operations, ensuring high standards of customer...
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Associate Service Desk Analyst
Vor 6 Tagen
Canberra, Österreich IT Alliance Australia VollzeitOverview One of our Federal Government clients is looking for Associate Service Desk Analyst in Canberra . Responsibilities Experience in: M365 Apps, application packaging, PowerShell scripting and Level 3 troubleshooting skills. Build and deploy Windows devices using Intune and Standard Operating Environment (SOE) configurations. Develop and maintain the...
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IT Service Desk Analyst — MSP Growth
vor 3 Wochen
Canberra, Österreich AUIT VollzeitA leading IT services provider in Canberra is seeking an experienced Service Desk Analyst to deliver first-class technical support in a dynamic environment. Ideal candidates should have at least 2 years of experience in IT support, focusing on customer service in managed services contexts. This position offers competitive compensation and is perfect for...
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Associate Service Desk Analyst: M365, Intune
vor 3 Wochen
Canberra, Österreich IT Alliance Australia VollzeitA federal government contractor in Canberra is looking for an Associate Service Desk Analyst. This role involves managing and supporting Windows devices using Intune, while also providing advanced troubleshooting support for various applications. Candidates should have experience with M365 Apps, application packaging, and PowerShell scripting. Interested...
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Service Desk Analyst
vor 4 Wochen
Canberra, Österreich Centorrino Technologies Pty Ltd. VollzeitJoin Centorrino Technologies: Your Future in Tech Starts Here! At Centorrino Technologies (CT), we’re not just about technology; we’re about building a thriving community. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, boasting an incredible eNPS score of 68. We’re...
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Service Desk Analyst
vor 1 Woche
Canberra, Österreich Hays VollzeitLong term contract opportunity | Hybrid working in Canberra, ACT | Applicant must hold a minimum of Baseline Your new company Are you the go-to person when someone's computer crashes or their email vanishes? Do you love solving problems, helping people, and keeping IT systems humming? If so, we've got a role that's calling your name. We're on the hunt for...
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TSPV - Service Desk Analyst
vor 3 Wochen
Canberra, Österreich Compas VollzeitTSPV - Service Desk Analyst 12-month contract + 12-month extension option Are you a self-motivated, customer-focused IT professional with a passion for resolving technical issues? We are seeking a Service Desk Analyst with a strong commitment to quality service delivery to support a dynamic and mission-critical environment. This is a TSPV-cleared, onsite...
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Service Desk Analyst
vor 3 Wochen
Canberra, Österreich Fujitsu VollzeitFujitsu Canberra, Australian Capital Territory, Australia Service Desk Analyst We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and...
