Service Desk Analyst

Vor 7 Tagen

Canberra, Österreich Hays Vollzeit

Long term contract opportunity | Hybrid working in Canberra, ACT | Applicant must hold a minimum of Baseline Your new company Are you the go-to person when someone's computer crashes or their email vanishes? Do you love solving problems, helping people, and keeping IT systems humming? If so, we've got a role that's calling your name. We're on the hunt for Service Desk Analysts to join a high-performing IT support team. You'll be the first point of contact for users needing help, and your mission is simple: keep things running smoothly, solve issues fast, and deliver top-notch service. Your new role Supporting end users with IT systems and services Troubleshooting issues and guiding users through solutions Provisioning new services and equipment Managing faulty or outdated tech gear Collaborating with peers and other support teams What you'll need to succeed Thrives in a technical IT Service Desk environment Works independently and takes initiative Has a strong customer service mindset Can work out-of-hours on a rotating on-call roster Communicates clearly and confidently over the phone Is open to working reasonable overtime when needed Active Directory (on-prem and AAD), Exchange, Windows 10/11, Office 365, MS Teams ITSM tools for ticketing, triage, incidents, and requests Level 1/2 troubleshooting and privileged user accounts Remote work setups aligned with operational needs What you'll get in return Impactful Work: Contribute to meaningful projects that make a difference in the federal space. Competitive Salary: Enjoy a salary package that reflects your skills and experience. Career Growth: Opportunities for professional development and career advancement. Work-Life Balance: Flexible working arrangements to help you balance your personal and professional life. Supportive Environment: Work within a collaborative and supportive team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email Teja at teja.kuchimanchi@hays.com.au. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.#2965986

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