Admissions Manager

Maternity Leave position – 9‑month contract (based at either our Brisbane City or Gold Coast campuses). Overview and Objectives of the Position: The Admissions Manager provides management and leadership of the admissions & recruitment staff and is responsible for assessment processes associated with applications from prospective international and domestic students. This involves agent relationship management, compliance with the legislative framework and efficiently managing the admissions and recruitment processes. Key Result Areas: Achieve the College/Campus admission and enrolment targets by managing and directing the process of admission of domestic and international students, ensuring the delivery of efficient service in relation to assessment, offer letter turnaround, issuance of Confirmation of Enrolments (CoEs) and other follow‑up work with the Marketing and Admissions teams. Analyse recruitment related data to measure achievements against the College/Campus strategic initiatives and to inform strategic decision‑making. Conduct market and competitor research to inform and implement program innovation to ensure the College/Campus competitiveness. Ensure the efficient and effective operation of the admissions team by monitoring staff performance against agreed standards, ensuring staff training is available to meet on‑going needs and continuously reviewing internal office systems and processes to maintain high standards of performance. Prepare reports, proposals and strategic policy advice on recruitment, admissions policy, admission trends and future directions. Plan, develop and review critical admission functions in consultation with the Marketing and Admissions teams and College/Campus staff to ensure the provision of excellent customer service to students, agents and other clients of the College/Campus. Assess applications and manage admissions workflow and collaborate with colleagues to achieve quick turnaround of applications, enquiries and electronic confirmation of enrolments. Manage all admissions processes for online applications and use of Studylink, SalesForce and Marketo, and any other CRM, online or software solutions that are required for admissions. Coordinate the creation of student admissions files. Provide a customer‑focused quality evaluation and advisory service to prospective and current students, agents and the public, generally on all aspects of the College/Campus admissions requirements, policies, procedures and entry pathways. Liaise with the partner University and external evaluation agencies/tertiary institutions in Australia and internationally to facilitate the development of admissions procedures and recognition of non‑standard qualifications. Maintain credible and strong relationships with counterparts at partner University, Navitas Group Marketing, key education agents, and external stakeholders such as the immigration department. Monitor advice from the Department of Immigration and other regulatory entities regarding changes and amendments to student visa requirements and keep relevant employees informed of these changes. Monitor Admissions employees training needs to ensure ongoing operational effectiveness and to provide professional development opportunities. Participate, when appropriate, in promotional activities both in Australia and overseas. Qualifications Essential: Undergraduate degree qualifications and 5 years managerial experience, or equivalent combination of education and/or relevant experience. Proven ability to effectively manage staff from a range of backgrounds who are required to deliver high quality, professional, and timely services. Proven ability to build and maintain strong, credible relationships with key stakeholders. Highly developed managerial skills demonstrated in a process‑driven environment of large‑volume work‑flows and critical deadlines. Demonstrated capacity to lead and motivate staff to achieve the strategic directions of the College/Campus. Demonstrated critical and creative thinking and proven ability to evaluate service delivery. Outstanding interpersonal skills and cultural sensitivity towards students and staff from a diverse range of backgrounds. Desirable: Extensive work experience in the international education industry or related area. Extensive knowledge of the Australian Higher Education regulatory environment. Experience in the implementation of successful student recruitment strategies. Proficiency in a second language (in addition to English) is an advantage. Additional Information Career opportunities across our global operations. A wide range of employee benefits with support to help you be your best. A rewarding career that creates lasting legacies for students and communities. Access to LinkedIn Learning for your professional and personal development. 2 days a year volunteer leave for causes you are passionate about. Diversity, Equity and Inclusion At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. How to Apply Please submit your application online and ensure it includes the following: A covering letter outlining your suitability for the role (please refer to the job descriptions and qualifications above). Current curriculum vitae/resume including full contact details. Names and contact details of at least three professional referees (no contact will be made without your permission). To view other opportunities, please visit navitas.com/careers. All applicants must have full working rights within Australia to be considered. Successful candidates depending on their role may be required to provide a Working with Children Check and undergo a Police Check. Seniority level Mid‑Senior level Employment type Contract Job function Marketing Industries Education Administration Programs Referrals increase your chances of interviewing at Griffith College by 2x #J-18808-Ljbffr