Recruitment & Admissions Officer

Recruitment & Admissions Officer (0.8 – 1.00 FTE, continuing) Support future students to find their pathway into psychology, counselling and psychotherapy Drive a high‑quality admissions experience from first enquiry through to enrolment, with strong systems and compliance focus Full‑time or part‑time (0.8 FTE) The Cairnmillar Institute is seeking to appoint a Recruitment & Admissions Officer to join our Student Services team within the Faculty of Psychology, Counselling & Psychotherapy. This role is central to building Cairnmillar’s future student pipeline and delivering a smooth, responsive and compliant admissions process. Reporting to the Student Services Manager, you will manage prospective student enquiries and leads, provide clear pre‑enrolment advice, assess applications, and support offer and enrolment processing. You’ll also contribute to recruitment events, maintain accurate CRM and student management records, and assist with required regulatory and accreditation compliance activities. Key focus areas include: Managing and converting prospective student enquiries and leads across phone, email and online channels Providing accurate course and admissions advice and supporting future student decision‑making Processing and assessing applications in line with policies, delegations and regulatory requirements Maintaining clean, accurate admissions/ enrolment data and supporting conversion and turnaround reporting Supporting recruitment events, communications and faculty initiatives across peak admission periods The successful candidate will have: A strong commitment to high‑quality, student‑centred customer service Demonstrated administrative experience in a high‑volume environment, with excellent organisational skills Confidence using CRM / student management systems to manage enquiries, leads and applications Excellent written and verbal communication skills, including the ability to explain policies clearly High attention to detail and the ability to follow procedures and meet deadlines Strong digital literacy (Microsoft Office and collaborative platforms such as SharePoint/M365) Experience in higher education or an RTO setting, and familiarity with admissions compliance systems (desirable) About the Cairnmillar Institute Established over 60 years ago, The Cairnmillar Institute is a not‑for‑profit organisation solely focused on advancing better mental health through education, research, and treatment in psychology, counselling and psychotherapy. Cairnmillar is now one of the largest trainers of postgraduate psychologists and counsellors in Australia. In addition to our educational programs, we offer a range of clinical services across four clinic sites (North Melbourne, Hawthorn East, Dandenong, and CBD) and via telehealth. We pride ourselves in offering a flexible and collegial workplace with a strong focus on wellbeing, inclusion, and professional growth. To apply: Attach your CV and a brief statement outlining your interest, relevant skills, and experience to your application.Please refer to the full Position Description for detailed responsibilities and requirements. Only shortlisted applicants will be contacted. A Police Check and Working with Children Check will be required from the successful applicant as a condition of employment. Why join Cairnmillar: Hybrid work options and supportive environment Inclusive and collaborative team culture Opportunities for learning and development Purpose‑driven work in a values‑aligned organisation Salary packaging options available Our organisation is committed to child safety. We have zero tolerance for child abuse. Applicants should be aware that we require working with children, police and reference checks. Cairnmillar is an equal opportunity employer committed to attracting and developing a diverse workforce that reflects the community it serves. Acknowledgement of Country We acknowledge the Wurundjeri and Bunurong Peoples of the Kulin Nation as the Traditional Owners of the lands on which The Cairnmillar Institute is located, and we pay our respect to their Elders, past and present. #J-18808-Ljbffr