Team Leader

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard‑working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry‑changing realities. For our business, for clients, and for you Team Leader – Operational Support Location: Wollongong As Team Leader – Operational Support, you will provide effective leadership and hands‑on expertise to support the delivery of superannuation services. You will oversee operational support functions, guide team members, and ensure service quality, compliance, and continuous improvement across administrative processes. This role requires strong leadership, stakeholder engagement, and a commitment to operational excellence. Job Responsibilities Lead and oversee the day-to-day operations of the operational support function. Coordinate and monitor administrative tasks across superannuation operations to ensure timely and accurate delivery. Provide guidance and support to team members, fostering a collaborative and high-performance culture. Ensure compliance with legislative and procedural requirements, including ATO-mandated tasks such as Unclaimed Super Monies and Lost Member processing. Drive process improvement initiatives and uplift operational efficiencies. Support user acceptance testing (UAT) and contribute to platform enhancements. Resolve exceptions and incidents, ensuring service delivery meets quality, SLA, and compliance standards. Compile and review reports on service performance and adherence to SLAs. Maintain strong relationships with internal teams and external stakeholders to ensure smooth operations. Skills required 3 to 5 years experience in managing teams in superannuation or financial services administration. Formal superannuation qualifications or willingness to complete RG146 within 12 months. Practical experience with superannuation technology platforms (e.g. Acurity) is advantageous. High level of technical competence in superannuation administration. Strong leadership and team management capabilities. Demonstrated initiative and problem‑solving ability. Commitment to delivering high-quality client service. What you will get in return A genuinely unique opportunity to be part of an expanding large global business. Competitive remuneration commensurate with skills and experience. Training and development opportunities. Additional information We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio‑economic responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment. Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. #J-18808-Ljbffr