NDIS Service/Team Leader

JJ&PP pty ltd T/A Mentor Mates Disability Support Service – Wollongong NSW Mentor Mates is an innovative disability support service launched in July 2023, now a registered NDIS provider. We have grown to a team of 70 staff, including 14 full‑time or permanent part‑time employees, and we cultivate a respectful, growth‑oriented atmosphere for our participants and mentors. Team Leader – Disability Support Services We’re looking for an experienced and compassionate Team Leader to oversee a dynamic portfolio of participants, ensuring our staff feel as valued as our clients. Location: Wollongong, NSW (flexible work arrangements available). Key Responsibilities Participant Portfolio Management Manage and support a designated group of participants, serving as their primary point of contact. Build strong relationships with participants and their families, addressing issues proactively (e.g., booking appointments, actioning requests, updating the support team). Operational Coordination Collaborate with scheduling and compliance teams to ensure adequate staffing and up‑to‑date documentation in line with regulatory requirements. Provide leadership and guidance to care teams, maintaining a supportive environment for both participants and staff. Regularly check in with participants and support staff to maintain excellence in care. Stakeholder Liaison Communicate effectively with Coordinators, Guardians, and other stakeholders regarding shift planning, scheduling changes, and participant goals. Partner with our in‑house admin team to produce support reports and keep relevant parties informed. Oversee communication channels, including dedicated WhatsApp groups for quick updates. Community & Social Engagement Lead community initiatives and manage social groups that help participants connect and thrive together. Training & Transition Initial Phase: Onsite training at our Wollongong office, working closely with CEO Patrick and Team Leader Thalia. Learn how to manage participants, coordinate with external stakeholders (Coordinators, BSP, OT, etc.), and support your care teams effectively. Growth & Development: Start with a manageable client portfolio, expanding your responsibilities as you gain confidence and expertise. Transition to more flexible working arrangements once you’re established. What We Offer Competitive Remuneration SCADS Award (pay point 5.1), including all associated leave provisions and entitlements. Overtime opportunities, including weekend shifts, for those who want to boost their income. Additional Benefits Company phone & laptop to help you stay connected and organized. Supportive environment dedicated to your professional development. Culture & Environment We’ve built a workplace where staff and participants feel truly valued. Everyone on our team is committed to delivering high‑quality care while enjoying a collaborative and empowering atmosphere. This is a role for a proactive and enthusiastic leader—someone who wants to foster a great environment, not just the bare minimum. About You Proven Experience: You have a background in disability support and have demonstrated leadership skills or the desire to lead. Excellent Communicator: You can convey information clearly to participants, families, colleagues, and external stakeholders. Organized & Proactive: You’re skilled at juggling multiple tasks and prioritizing effectively. Empathetic & Committed: You share our passion for delivering participant‑centered care and nurturing an inclusive, supportive community. Emotional Intelligence & Temperance: You can handle challenging situations with emotional intelligence and a willingness to learn and adapt. Why Now? Team Expansion: Our service is growing rapidly, and we need more dedicated leaders to continue shaping our positive culture. Career Growth: Step into a leadership position where you can cultivate essential management skills, influence operations, and play a pivotal role in shaping the future of Mentor Mates. Culture of Excellence: We don’t just talk about supportive environments; we live it. Our team thrives on mutual respect, continuous learning, and genuine care for one another. #J-18808-Ljbffr